Hi Vicky
Yes I had similar issues earlier on this year. I was passed around different departments and promised calls that never materialised. I wanted to talk to them about payment of an invoice, so it was in their interest to get back to me!! They just didn’t seem to care.
Dan
Dan Carter
Legacy Marketing Manager
St Dunstan’s
Providing an independent future for blind ex-Service men and women
-----Original
Message-----
From:
Legacymarketing@... [mailto:Legacymarketing@...] On Behalf Of Vicky West
Sent: 03 July 2008 15:49
To:
Legacymarketing@...
Subject: [Legacymarketing] Charity
Choice
Hi,
I know there are always debates going on about the effectiveness of
Legacy Marketing advertising, and which are the best channels to use,
but I have an ongoing issue with Charity Choice and the customer service
I have received from them (or complete lack thereof!) and I am becoming
increasingly frustrated by being passed around departments and being
told that someone will 'call me back right away' - needless to say,
these calls have not materialised.
I was just wondering if I was alone on this, or whether others had had
similar experiences?
Vicky
Vicky West
Legacy Marketing Officer (South)
Tel: 0118 9838 284
Mob: 07795 290 007
Team: 0845 603 1477
The Guide Dogs for the Blind Association
Hillfields
Burghfield Common
Reading
Berkshire RG7 3YG
website: www.guidedogs.
Guide Dogs is reliant on the generosity of the public to continue its
vital services. Without gifts in Wills, 2 out of 3 guide dogs wouldn't
exist. Call us on 0845 603 1477 to find out more.
Registered Office: Hillfields, Burghfield Common, Reading, Berkshire, RG7 3YG.
A company limited by
guarantee registered in England and Wales (291646) and a charity registered in England
and Wales
(209617) and Scotland (SC038979).
Tel: 0118 9835555
Website: www.guidedogs.
Email guidedogs@guidedogs
St Dunstan's - An independent future for blind ex-Service men and women
For more information, please visit our website at: http://www.st-dunstans.org.uk or call us on 01993 770 605.
Patron: Her Majesty the Queen. A company Limited by guarantee No. 189648 Registered Charity No.216227 Registered in
The information in this communication and any attachments is confidential and is intended solely for the addressee. Access, copying or re-use of information in it by anyone else is unauthorised. Any views or opinions presented are solely those of the author and do not necessarily represent those of St Dunstan's or any of its affiliates. If you are not the intended recipient please contact St Dunstan's,
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