Legacymarketing : Messages : 377-385 of 958

#377

From: "sarah_cunningham2004" <sarah_cunningham2004@...>
Date: Thu Nov 6, 2008 4:50 pm
Subject: Legacy Telemarketing

sarah_cunnin...

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Hi everyone



I'm looking out for telemarketing agencies that are particularly good

at legacy calls, and wondering if anyone had any recommendations?



Many thanks

Sarah

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#378

From: "rjradcliffe54" <rradcliffe@...>
Date: Thu Nov 6, 2008 8:42 pm
Subject: Re: Legacy Telemarketing

rjradcliffe54

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Please be really careful and please try and ensure that the agency is

NOT judged on the number of pledgers. We are discovering some real

disasters when meeting donors who have received calls - 99% of whom are

too scared or humble or lacking confidence to say no or to

complain..... Telemarketing is high risk and almost impossible to

measure in REAL terms ie - when the gift actually arrives. This is not

scare-mongering it is that we just keep finding agencies who pride

themsleves on "pledger rates" and then we find supporters who misinfomr

and who are prviately very upset - in other words the long term outcome

is a disaster but the supposed short term benefit is good.



Richard Radcliffe







--- In Legacymarketing@..., "sarah_cunningham2004"

<sarah_cunningham2004@...> wrote:

>

> Hi everyone

>

> I'm looking out for telemarketing agencies that are particularly good

> at legacy calls, and wondering if anyone had any recommendations?

>

> Many thanks

> Sarah

>

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#379

From: "Anna Vincent" <Anna.Vincent@...>
Date: Thu Nov 6, 2008 5:10 pm
Subject: RE: Legacy Telemarketing

Anna.Vincent@...

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We’ve used Pure Associates who seem quite good at doing legacy calling, incorporating a sensitive approach, an ability to think on their feet and react well to unpredictable responses…eg my wife passed away last week…

If you need further details let me know.

Kind regards

Anna

-----Original Message-----
From: Legacymarketing@... [mailto:Legacymarketing@...] On Behalf Of sarah_cunningham2004
Sent: 06 November 2008 16:50
To: Legacymarketing@...
Subject: [Legacymarketing] Legacy Telemarketing

Hi everyone

I'm looking out for telemarketing agencies that are particularly good
at legacy calls, and wondering if anyone had any recommendations?

Many thanks
Sarah

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#385

From: "sarah_cunningham2004" <sarah_cunningham2004@...>
Date: Wed Nov 12, 2008 2:14 pm
Subject: Re: Legacy Telemarketing

sarah_cunnin...

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Hello again and thanks for responses so far in answer to my query.



I'm very conscious of the pitfalls inherent in this type of approach

to legacies, so appreciate the advice I've received so far. I'm keen

to see a number of different agencies to ensure that we get one that

has the right approach to this activity and that it fits with our

overall strategy.



I must admit that I'm struggling to identify agencies - anyone have

any suggestions other than Ethicall, NTT, Pell & Bales, PTF or Pure?

These are all the ones I can think of, wondering if there are any

others I'm not aware of ...



Many thanks

Sarah

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