From: Pauline Dove [mailto:Pauline.Dove@...]
Sent: 03 July 2008 08:51
To: Mark Mitchell (Customer Support)
Subject: spa LONDON


Dear Mark
Thank you for your recent email sent to James Bowden, as the spa
manager he has asked me to respond to your email.
I appreciate your concern on the attendance levels of the spa and
whether it is at a financial viable level to sustain in the future,
I can assure you that at this point in time, although mid week
attendance is proportionally lower than the weekend, this is not a
concerning area for us.
I will take your comments on board in relation to allowing
traditional practices to take place, however, at present the spa
etiquette is there to be respected.
If you have any further comments or questions then please do not
hesitate to contact me.
Kind regards

Pauline


Pauline Dove
Spa Manager

'Lifting London's Spirits'

spa LONDON
York Hall
Tower Hamlets
Old Ford Road
Bethnal Green
London E2 9PJ
Tel: 020 8709 5845
Fax: 020 8709 5847
Mobile: 0776 673 5640

pauline.dove@...

Greenwich Leisure Limited
Middlegate House
The Royal Arsenal
London
SE18 6SX


--- In Yorkhall@..., "Mark Mitchell"
<mark.mitchell@...> wrote:
>
> From: Mark Mitchell (Customer Support)
> Sent: 30 June 2008 16:56
> To: James Bowden
> Subject: RE: Does the attached offer include the Spa?
>
>
> Hi James, yes very well thanks.
>
> A few of the members of the Yahoo Yorkhall group still go along
for
> a steam and have recently commented on the very low numbers
> attending compared to when the place was nearly falling to pieces -

> particularly on the men's days.
>
> There is concern that without an increase in numbers the facility
> might not be economic in the long term and would have to close
>
> The users felt that numbers could be increased by appealing to a
> wider client base and in particular to their needs.
>
> Basically they think that if the facility could be open 1 day/week
> men and 1 day/week women in order that the traditional practices
of
> optional nudity and body rubs could be reintroduced then many of
the
> old customers would return.
>
> There are over 160 in the Yahoo group today and I'm sure many,
many
> more customers who enjoyed the great atmosphere and friendliness
> despite the appalling condition it used to be in would be happy to
> return.
>
> Is there a way that the suggestion could be proposed to the
> management?
>
> Many Thanks Mark
>
>
> -------------------------------------------------------------------
--
> -----------
> From: James Bowden [mailto:James.Bowden@...]
> Sent: 30 June 2008 16:39
> To: Mark Mitchell (Customer Support)
> Subject: RE: Does the attached offer include the Spa?
>
>
> Hi Mark,
>
> I hope you are keeping well. I am sorry the weekend does not
include
> free access to the Spa.
>
>
> Kind Regards
>
> James Bowden
>
> York Hall General Manager
>
>
>
> -------------------------------------------------------------------
--
> -----------
> From: Mark Mitchell (Customer Support)
> [mailto:Mark.Mitchell@...]
> Sent: 30 June 2008 16:25
> To: James Bowden
> Subject: Does the attached offer include the Spa?
>
>
> Hi James, I never tried out the spa so I would be interested to
know
> if the offer covers it.
>
> Thanks Mark
>