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| ArcaMax Business Success for Tuesday January 13, 2004 |
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 for You
Tuesday January 13, 2004 |
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Featured Author |
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Irwin Pollack is published regularly in newspapers and magazines like Sales and Marketing Management, Bottom Line Business, Radio and Records, Presstime, Spots n Dots, and various other business journals around the country. Pollack encourages people not to follow the same old line of thinking and the same old routines they have in the past.
For more sales and management training, visit www.IRWINPOLLACK.com
• Resource Center: For all your business needs.
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Fixing Mistaken Hires |
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There are times when it becomes clear almost immediately that someone you've hired isn't going to work out. Rather than waste the company's money, your efforts, and the employee's time, it's best to sever the relationship as soon as your realize the situation is hopeless. Before asking the new hire to resign, though, be sure that you've previously conveyed your concerns to both the employee and your boss (if applicable), preferably in writing - that way you'll have documentation if a lawsuit is filed. When breaking the news, state the reason for the dismissal objectively, cushioning the blow by assuming responsibility for not having recognized that the employee was ill-suited for the job. Extend as generous of an outgoing compensation plan as you can (as makes sense), and offer to serve as a reference, if appropriate. If the employee resists your attempts at placating, end the meeting and suggest they come back the next day for further discussion.
Ice Breaker:
"I have some difficult news to discuss with you. I've been concerned almost since you arrived that you're not progressing at the speed we need you to be in this position. On top of that, the friction that's developed between you and some others seems to be getting worse, not better. After giving the matter a lot of consideration, I think it's best for both you and the company if you leave."
When they ask for a second chance:
They might say: "Please give me another chance to show you I can do this job. I've only been here two months. Don't you think that's too soon to make a judgment?"
You say: "Nothing I can do in this case. We need someone who has sense of urgency in getting up to speed, not just in some areas. And your relationships with colleagues are a real problem - everyone on this team has to get along."
"He is foolish to blame the sea who is shipwrecked twice."
-- Publilius Syrus
For more on motivation, visit BrianTracy.com
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When they say "I thought things were okay."
They might say: "I don't understand. I thought everything was OK. Sure, there've been some misunderstandings and mistakes, but it takes time to adjust to a new job."
You say: "That's the problem. I can see you're surprised, and we've spoken about these matters...but the fact that you're unaware of how unsuited you are for this position is indicative of the problem. There's nothing you or I can do to make this situation work."
When they say "I left a good job to come here" or "I've turned down other offers:"
Always apologize and offer some severance (or some substitution):
"I'm sorry I didn't realize during our interviews that your skills weren't a match for what we need. We know it's a hardship to leave so soon, and the company is willing to do this (outline) for you. And, I'll do whatever I can to help you find another position. If you sign this letter of acknowledgment, we can move ahead."
Deflect anger and end meeting:
Of course, I've talked this decision over with (higher authority), and we're all in agreement. Why don't you take a day to consider what we're offering and call me in the morning.
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| Today's Clue for Success |
In the moment: Lifestyle is learning to be wherever you are. It is developing a unique focus on the current moment, and drawing from it all of the substance and wealth of experience and emotions that it has to offer. Lifestyle is taking time to watch a sunset. Lifestyle is listening to silence. Lifestyle is capturing each moment so that it becomes a new part of what we are and of what we are in the process of becoming. Lifestyle is not something we do; it is something we experience. And until we learn to be there, we will never master the art of living well.
From business philosopher Jim Rohn. Visit his Web site at www.JimRohn.com
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