ABSTRACT

In  this  paper,  we  consider  field  service  in  which  service providers  are  responsible  for maintaining  equipment  performance.  To do  so,  preventive maintenance work  is  usually required in addition to repairs. Field service managers are often faced with the conflicting objectives of maintaining  a  high  level  of  equipment  availability  and  keeping  a low  service  cost.  A  condition-based  maintenance  (CBM) system can be used to achieve both goals by  using equipment condition as a guide for taking maintenance actions. We developed a simulation model for field service with an integrated CBM system. A test case based on the field service  operation  of  an  elevator  service  provider  has  been built in a visual simulation environment to estimate the value of a CBM system. 

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