I have RAC European cover and used it a couple of times. I think that whoever you are 'insured' with, they are going to use local agents or national organisations to effect the cover.
My most impressive experience was when the clutch cable broke in Germany. We had a new cable fitted by a Citroen main dealer (car was a Xantia) off our own bat, but driving back through France we lost the use of the clutch again. We arranged via the call centre to have a mechanic meet us in the car park next to the euro tunnel check in at a pre-arranged time. No point us stopping in rural France and waiting for a truck when there was a train to catch! We explained what happened to the Mechanic in 20 year old CSE French and he indicated that he thought it was incorrectly fitted to the pedal. So he fixed there and then and we caught our scheduled eurotunnel train. Never troubled us again.
Ian
2009/11/4 Clive <clive@...>
Are you sitting comfortably - I wanna tell you a story [if I recall the saying while listening with my mother to Max Bygraves]
Driving up from the south of France on the motorway approaching Troyes the fan belt went in our vehicle (VW T5 camper van). I took a look and it was still roughly in situ but with one end seemingly jammed into the alternator somewhere.
The breakdown truck arrived speedily took a quick look, said "grosse panne" (big breakdown) and then rapidly took us off the motorway to his village garage. I had been expecting him to take the belt cover off to look if the cam belt was damaged, remove the offending belt and put a new one(s) on!
Some hope! It is le weekend and garages don't work on weekends. He then said it might take 4 or 5 days and cost 800 euros to fix!!
I phoned our breakdown organisation - DAS (supplied by our insurance broker) but somehow AA were involved too - who said we could not be recovered with the vehicle because we were outside their 200km limit from Calais and in any case we couldn't be recovered during le weekend. They would hire us a car so that we could get to Calais, hire us another car there which we could take home and return to a local Enterprise office. Our vehicle would be brought home sometime in the next 14 or so days!
Nothing in any of the documentation we had mentioned anything about distances from Calais, separate repatriation or the lack of recovery at the weekend. Or is this cover the norm? In nearly 50 years of driving or being driven round Europe we've never had to call on the service.
Moral of the story from my perspective - check your cover very carefully and don't breakdown in France over a weekend!
Oh and before anyone mentions it I left my tights at home!
Clive
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