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#30 From: Santosh Puthran <santosh@...>
Date: Sat Oct 29, 2005 12:52 am
Subject: What GM Said about Bill Gates
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What GM Said about Bill Gates

#29 From: santosh@...
Date: Tue Oct 25, 2005 5:02 pm
Subject: Topic: Funny but meaningful quotes..
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Santosh Puthran,

Santosh Puthran (santosh@...) wanted you to check out the following
topic on Message Board:

Funny but meaningful quotes..
http://talk2santosh.proboards25.com/index.cgi?board=inspiringquotes&action=displ\
ay&thread=1130257437

Personal message from Santosh Puthran:
Hey, check out this thread!. If you have some, reply to the posts.

--
Message Board
http://talk2santosh.proboards25.com/index.cgi

#28 From: "Santosh Puthran" <talk2santosh@...>
Date: Tue Oct 18, 2005 6:42 pm
Subject: Critic
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It is not the critic who counts, not the man who points out how strong
man who points out how strong man stumbled or where the doer of deeds
could have done better.  The credit belongs to the man who is actually
in the arena, who face is manned by dust and sweat and blood, who
strives valiantly, who errs and comes short again and again, who knows
the great enthusiasm, the great devotions, spends himself in the
worthy cause, who at the best, knows in the end the triumph of high
achievement, who at the worst, if he fails, at least fails while
daring greatly, so that his place shall never be with those cold and
timid souls who knows neither victory or defeat.

#27 From: "Santosh Puthran" <talk2santosh@...>
Date: Mon Sep 12, 2005 3:27 pm
Subject: Check this link on yahoo 360
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http://360.yahoo.com/reg/whatis.html and create your own place on web.

#26 From: "Santosh Puthran" <talk2santosh@...>
Date: Mon Sep 5, 2005 5:18 pm
Subject: The Top 10 Ways to Avoid Being the ‘Early Worm’ in
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** The Top 10 Ways to Avoid Being the ‘Early Worm’ in a World of Birds **

----------------------------------------------------

In our world today, we seem to measure the quality and efficiency of many things by their speed. Computers,microwave ovens, one-hour photo processing, and pain relievers that promise fast, fast relief. We eat fast food. We opt for the 5-minute news digest. We’ve even changed the spelling of the word quick to kwik - apparently to spell it faster.

Slow is often associated with old, outdated, or aggravating (remember the last time you found yourself behind someone actually driving the speed limit in the left lane?) It seems the only time many of us stop to smell the roses is when we light up the aromatherapy candle we rushed to the mall to buy to help combat our stress.

How then can we stem the ever-quickening pace of our busy lives while still maintaining a healthy balance between where we want to be in life and how fast we are trying to get there? Here are ten things to consider. WARNING:

These may take a little time to ponder.

1. Slow down by using the accelerator.

You can still make forward progress towards you goals - just quit pushing so hard.

2. Decide what is truly important.

Reassess your goals. Don’t spend a lifetime working hard and fast for something that won’t bring lasting satisfaction.

3. Don’t be too rigid.

There’s a proverb that says Blessed are the flexible, for they shall not get bent out of shape. Lighten up.

4. Take a nap at your lunch break.

15 minutes of shut eye will make a huge difference in how you feel the rest of the day.

5. Be late on purpose.

Did the world come to an end? You get the point.

6. Adopt a One shot - One kill mentality.

Many times, we use a shotgun approach to accomplishing things - cover a wide area with pellets and hope we get lucky and hit something. Try being more precise and focused in your approach. Be a sharpshooter.

7. Focus on the process and not just on the results.

Many of life’s most profound lessons are missed when we don’t take note of how we got from here to there - especially when we’ve had to take a few detours along the way. Our inattentiveness often results in repeated mistakes, which take more time to correct.

8. Take some time every day to contemplate life.

Pray. Meditate. Think. This alone helps reduce stress, and people who are less stressed are more productive.

9. Regard life as a marathon - not a sprint.

I have heard people say, I’d rather burn out than rust out. Doesn’t really matter does it? After all, either way, you’re out.

10. Give yourself some space.

If a solution is not immediately apparent, walk away from the problem and come back later. This will often give you a new perspective which, in turn, will open up new possibilities.


#25 From: "Santosh Puthran" <talk2santosh@...>
Date: Fri Aug 5, 2005 9:29 am
Subject: From Netscape to the Next Big Thing
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From Netscape to the Next Big Thing
By Richard Waters
Published: August 4 2005 20:27 | Last updated: August 4 2005 20:27

ImageWhat will be the Next Big Thing on the internet - and how will the new markets and businesses being created online affect traditional industries? To mark the 10th anniversary of Netscape’s IPO on August 9, Bill Gurley of Benchmark Capital, a Silicon Valley venture capital firm whose internet successes have included eBay, and Richard Waters, who writes about technology for the FT from San Francisco, will answer your questions in a live debate on Thursday August 11 at 3pm BST at www.ft.com/gurley. Send your questions to ask@....

Somewhere in the world in the next few weeks the billionth human being will sit down at a computer, log on to the internet for the first time and join the swelling throng in cyberspace.

That is quite a record for a medium that broke away from its academic roots only a decade ago. But it may be only a taste of the upheaval in store over the next 10 years.

Next week sees the anniversary of the Netscape initial public offering – an event that triggered Wall Street’s dotcom mania. Netscape’s browser made the internet a more conducive place for the non-technical user and spurred the creation of companies such as eBay, Yahoo and Amazon.com, which have all had 10th birthday parties of their own – although most dotcom companies never made it this far.

It is worth considering the extent to which those survivors have become part of the everyday lives of their users. The $34bn of goods that changed hands on eBay last year is roughly equivalent to the gross domestic product of Kenya; Yahoo’s 379m unique users are equal to the populations of the US and UK combined; and the average person on the planet views 10 webpages on Google each month.

Even early enthusiasts for the medium did not quite foresee how far it would work its way into popular culture. “It was a stretch to say that niche focus newsgroups and bulletin boards about Unix would some day be newsgroups about the latest Harry Potter book or Batman movie,” says Mary Meeker, the Morgan Stanley internet analyst who was among the first on Wall Street to tout the internet’s ­potential.

Much of the early euphoria was of course misplaced, even if it has been proved right over the longer term. It is three years in October since the nadir of the stock market slump, which wiped more than $6,500bn from the peak value of Nasdaq stock market where many US technology companies are traded (see chart).

Most of that wealth destruction reflected over-investment in telecommunications networks and the tech­nology companies that were building the infrastructure on which the internet depends. Overcapacity in telecoms and tech, though, has brought down prices and made the internet more widely available, helping to fuel a new round of online innovation.

“The pace of change is accelerating,” says Ms Meeker.

It is hard to argue with the sheer weight of numbers. According to estimates by Morgan Stanley, 1bn people will be online by the end of next month, three times as many as at the beginning of the decade. Roughly one in five of those people already uses a broadband connection. And mobile access to the internet has barely begun: sometime during the next decade, more mobile handsets than personal computers will be plugged into the global information network.

Of course, eyeballs alone do not create a business – a point amply demonstrated by the experiences of many dotcom pioneers. But this time around business is following close behind.

Global online advertising hit $15bn last year, two-thirds of it in the US, and it is growing at some 30 per cent a year as advertisers rush to keep up with the shift in their audience online. Consumer e-commerce, which reached $295bn last year, is set to grow by 38 per cent this year, according to IDC.

At the same time, the companies that dominate the medium have learnt from the mistakes of the past and are refining business plans that already make them some of the most valuable on the planet. “We are doing a better job of getting more value from each click,” says Eric Schmidt, chief executive officer of Google. “If you show better ads – which sometimes means fewer ads – business improves. That’s ­something we’ve learnt over the last year.”

None of this even touches on the less visible, and potentially even more profound, impact that the web has had on how businesses are organised, how social and political life has been affected or how a country such as India has been able to join the world economy in a way that would once have seemed impossible.

If that is the story of the internet so far, then what do the next 10 years hold in store? In two words: more upheaval, as the forces that caused consternation in many corporate boardrooms in the late-1990s are once again unleashed, this time backed by more robust business models and better ­technology.

“A lot of business people were very happy about the internet market correction – that pulled a lot of resources off the internet,” says Ms Meeker. “But the internet business just kept on going. The disruption to a lot of traditional businesses has only just begun.”

Many internet businesses are probably in for an unsettling time of their own. As Meg Whitman, chief executive officer of eBay, warns, half of the internet giants 10 years from now may well be companies that you have never heard of (see below.) Internet stock valuations, including Google’s price/earnings ratio of 87, once again seem to be ignoring the fact that barriers to entry in this global medium remain low and that the next disruptive idea may be just around the corner.

As with the last decade, the impact of the web in the next 10 years is likely to be felt most acutely in those fields that depend most on disseminating information: in communications, commerce and the media.

While e-mail and instant messaging were the low-cost communications of the internet’s first decade, the next communications revolution may well take aim at the voice calls that account for the bulk of the telecom industry’s revenues. In its first year, more than 140m people have downloaded free software from Skype, which lets computer users talk over the internet, making it the fastest-growing consumer technology in history.

“We will have free global communications in very short order,” says Paul Saffo, director of Institute for the Future, a California research group. Along with new low-cost communications technologies such as WiFi and WiMax, that signals a fresh threat to an industry that was hit hard during the first phase of the internet.

As the barriers online between communications, commerce and media are eroded, meanwhile, the internet is likely to bring forth new technologies and challenge existing forms of human interaction.

Two forces, in particular, characterise this latest wave: the rise of search engines, and the many online tools that have been created to support the outpouring of what is known on the internet as “user-generated content”.

Search engines have already established themselves as a pivotal form of distribution online. As more of the media become digitised, that role is only likely to become more significant. “The internet will become a very serious competitor to cable and satellite in the home, and the impact on print media is likely to be dramatic,” says Roger McNamee, a Silicon Valley financier who specialises in the media industry. “At the end of the day, search-based technology is really how consumers will access and find that content – that’s a huge deal.”

An increasing part of this content is likely to come from internet users themselves. “We are in the middle of a very big shift from mass media to personal media: you get to answer back and create if you want,” says Mr Saffo.

Blogging, now a pastime of more than 15m people, has been an unlikely early manifestation. Other forms of self-expression and community­-building are gathering force, including photo-sharing sites that let families or groups of friends see each others’ pictures; podcasting (a form of audio blogging); and social networks that connect wider groups of friends.

“Blogging is a transitional form on its way to something else. It’s interesting, but it isn’t stable,” says Mr Saffo. The urge towards communication and self-expression, and the low-cost technology to make it possible, will give rise to new fads.

Seen from the perspective of 2015, search and blogging may look like quaint and antiquated ideas, overtaken by another Next Big Thing on the internet: some new way of fulfilling people’s desire to interact and find information, entertainment or goods to buy online.

Whatever its form, though, what comes next is likely to draw on the forces manifested during the medium’s first decade: a pervasive interconnectivity, aided by increasingly sophisticated software tools that uncover and make useable the ever-expanding sources of information on the open global database.

There is another lesson from the first decade that is likely to hold good for the years ahead: for clues about how the internet will eventually change your life look no further than the teenager sitting next to you. “The 15- to 20-year-olds,” says Ms Meeker, “will show and tell you where it is going.”

Battle of the browsers is set to be replayed

The Browser Wars are back write Scott Morrison and Richard Waters. A decade after Netscape ushered in the dotcom boom, only to be overtaken by Microsoft, internet browsers are again the focus of a battle that may reshape how users experience the internet.

As the “window” through which companies such as Google or Amazon reach web surfers, the browser has become a vital platform for all businesses on the web.

“We are at the beginning of a new burst of innovation and development,” says Chris Hofmann, director of engineering at the Mozilla Foundation, the tiny group behind Firefox, an upstart browser that has emerged as the latest challenger to Microsoft’s Internet Explorer. Internet users have downloaded the free Firefox browser more than 75m times and market data show the software has captured a 9 per cent share.

In a sign of its growing ambitions, Mozilla this week set up a for-profit corporation to exploit the commercial opportunities around its browser, although it said profits would be used to further the goals of its foundation and denied interest in a Netscape-style initial public offering.

Firefox’s rise has been enough to force the world’s biggest software company to change course: the next generation of Microsoft’s browser, which was meant to appear with the next version of Windows late next year, will instead come early as a stand-alone piece of software in a sign that Microsoft no longer takes its dominance of this piece of internet technology for granted. A “beta” test version was released last week.

Ironically, this new battle owes a lot to the memory of Netscape, which was bought by America Online in 1999. AOL made the source code of the Netscape browser freely available to other developers, creating the base on which Firefox has been built.

Two things make this latest round of the Browser Wars different. One is that Firefox is part of the open-source software movement that is harnessing the creative instincts of volunteer programmers. As Microsoft has found in its fight against Linux, the most visible of the open-source projects, this model for software development can be surprisingly effective.

The second difference is that the creators of the Firefox browser do not share the over-ambition that brought the full force of Microsoft down on Netscape. Netscape’s founders made no attempt to hide their ultimate goal: to create an internet-based computer operating system, accessible through a browser, that would make Microsoft’s PC software largely redundant. Firefox’s backers are less strident, though their browser could still serve as a useful platform on which other internet companies can build software to rival Microsoft.

Firefox’s arrival has brought a flurry of innovation to a market that, since the late-1990s, has seen little technological development. Along with “tab browsing”, which helps users switch between websites, Firefox includes a technology known as RSS (really simple syndication), a form of “push” technology that delivers news and blog headlines directly to a user. Both will be included in Microsoft’s next browser.

Ray Valdes, an analyst at Gartner, says that while there has been little breakthrough innovation so far, developers may soon create powerful applications that could change the way people use their browsers.

Now that Microsoft has woken up to the Firefox threat, will history repeat itself? Not likely, say observers, because Mozilla can count on a couple of key Microsoft rivals for support. IBM, the world’s biggest computer group, recently adopted a multi-browser strategy after some 10 per cent of its employees downloaded Firefox to their computers.

Meanwhile Google, the internet search engine that has emerged as Microsoft’s arch-rival online, is working closely with Mozilla, to the point that it is paying the salaries of several key Firefox developers.

Observers say close co-operation lets Google improve its products while reducing its dependence on its rival’s browser. But Google has shrugged off rumours that it is planning to challenge Microsoft with its own browser.

‘I thought this could be a small, quite profitable company’

Meg Whitman left a job at toymaker Hasbro to become president and chief executive of eBay in 1998. The value of goods traded on the company’s sites has risen from $740m when she joined to $34bn last year.

“I look back and say, ‘What were we thinking?’ We quit two jobs, moved to California, put the children in new schools. I didn’t think it was going to be anything like it turned out. I thought eBay could be a great collectibles website for the US. I thought this could be a small, quite profitable company.

“We began to understand that what worked in collectibles would work in other markets as well. What eBay does is make inefficient markets efficient.

“The business model is very powerful. We were able to move globally far faster than land-based companies can. The remarkable thing about eBay is that it’s instantly local: 98 per cent of our content is user-generated.

“The other thing I wasn’t expecting was the way the market empowered small businesses. That was a big surprise. I thought this would be the home of big business. But it has levelled the playing field, and made small businesses as accessible as big ones. That was an ‘a-ha’ moment.

“Some categories didn’t work the way we thought they would. We look for markets where there is price and information inefficiency. It turns out that real estate is pretty darn efficient.

“I am startled by the ubiquity of the internet today. It is one of the fastest-growing technologies ever. It’s just remarkable. It has changed the way we communicate, the way we play. E-mail has changed the way business is conducted.

“The timing may finally be right now for mobile access. We thought it was important to have mobile access to eBay and the net five years ago, but nobody used it. That could be changing because of the growing power of mobile phones. In countries like China and India, you may see a shift to primary access to the internet coming through mobile handsets. Moving to 100 per cent broadband penetration will also make a huge difference. You will see an always-on internet that changes the way people behave.

“There is still room for new internet leaders to be created. Of the five biggest internet companies 10 years from now, I can imagine that two or three of the existing leaders will stay on, but that two will be companies that haven’t even been born yet. The internet is an incredibly dynamic environment. You have to respond really fast.”


#24 From: Santosh Puthran <talk2santosh@...>
Date: Sat Apr 9, 2005 9:53 pm
Subject: IDIOTS OF THE YEAR
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#23 From: "Santosh Puthran" <talk2santosh@...>
Date: Thu Apr 7, 2005 11:20 am
Subject: WHY EMPLOYEES LEAVE ORGANISATIONS?
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 WHY EMPLOYEES LEAVE ORGANISATIONS?
 
 
Keep reading on........very interesting !
 
 
Every company normally faces one common problem of high employee turnout ratio. People are leaving the company for better pay, better profile or simply for just one reason' pak gaya '. This article might just throw some light on the matter...... After reading it' I realised how true the subjectline of this mail is.
 
 
Early this year, Arun, an old friend who is a senior software designer, got an offer from a prestigious international firm to work in its India operations developing specialized software. He was thrilled by the offer. He had heard a lot about the CEO of this company, charismatic man often quoted in the business press for his visionary attitude.
 
 
The salary was great. The company had all the right systems in place employee-friendly human resources (HR) policies, a spanking new office, and the very best technology, even a canteen that served superb food. Twice Arun was sent abroad for training. "My learning curve is the sharpest it's ever been," he said soon after he joined. "It's a real high working with such cutting edge technology." Last week, less than eight months after he joined, Arun walked out of the job.
 
 
He has no other offer in hand but he said he couldn't take it anymore. Nor,apparently, could several other people in his department who have also quit recently. The CEO is distressed about the high employee turnover.  He's distressed about the money he's spent in training them. He's distressed because he can't figure out what happened.
 
 
Why did this talented employee leave despite a top salary? Arun quit for the same reason that drives many good people away. The answer lies in one of the largest studies undertaken by the Gallup Organization. The study surveyed over a million employees and 80,000 managers and was published in a book called First Break All The Rules.
 
 
It came up with this surprising finding: If you're losing good people, look to their immediate supervisor. More than any other single reason, he is the    reason people stay and thrive in an organization. And he's the reason why they quit, taking their knowledge, experience and contacts with them.Often,straight to the competition.
 
 
"People leave managers not companies," write the authors Marcus Buckingham and Curt Coffman. "So much money has been thrown at the challenge of keeping good people - in the form of better pay, better perks and better training - when, in the end, turnover is mostly manager issue." If you have a turnover problem, look first to your managers. Are they driving people away?
 
 
Beyond a point, an employee's primary need has less to do with money, and more to do with how he's treated and how valued he feels. Much of this depends directly on the immediate manager. And  yet, bad bosses seem to happen to good people everywhere. A Fortune magazine survey some years ago found that nearly 75 per cent of employees have suffered at the hands of difficult superiors. You can leave one job to find - you guessed it, another wolf in a pin-stripe suit in the next one.
 
 
Of all the workplace stressors, a bad boss is possibly the worst, directly impacting the emotional health and productivity of employees.
 
 
HR experts say that of all the abuses, employees find public humiliation the most intolerable. The first time, an employee may not leave, but a thought has been planted. The second time, that thought gets strengthened. The third time, he starts looking for another job. When people cannot  retort openly in anger, they do so by passive aggression. By digging their heels in and slowing down. By doing only what they are told to do and no more. By omitting to give the boss crucial information.
 
 
Dev says: "If you work for a jerk, you basically want to get him into trouble. You don't have your heart and soul in the job." Different managers can stress out employees in different ways - by being too controlling, too suspicious, too pushy, too critical, but they forget that workers are not fixed assets, they are free agents. When this goes on too long, an employee will quit - often over seemingly trivial issue.
 
 
It isn't the 100th blow that knocks a good man down. It's the 99 that went before. And while it's true that people leave jobs for all kinds of reasons- for better opportunities or for circumstantial reasons, many who leave would have stayed - had it not been for one man constantly telling them, as Arun's boss did: "You are dispensable.

I can find dozens like you." While it seems like there are plenty of other fish especially in today's waters, consider for a moment the cost of losing a talented employee.

There's the cost of finding a replacement. The cost of training the replacement. The cost of not having someone to do the job in the meantime. The loss of clients and contacts the person had with the industry. The loss of morale in co-workers. The loss of trade secrets this person may now share with others.
 
 
Plus, of course, the loss of the company's reputation. Every person who leaves a corporation then becomes its ambassador, for better or for worse.
 
 
We all know of large IT companies that people  would love to join and large television companies few want to go near. In  both cases, former employees
have left to tell their tales. "Any company  trying to compete must figure out a way to engage the mind of every employee,"

Jack Welch of GE once said. Much of a company's value lies "between the ears of its  employees".  If it's bleeding talent, it's bleeding value.
 
 
Unfortunately, many senior executives busy traveling the world, signing new deals and developing a vision for the company, have little idea of what
may be going on at home.
 
 
That deep within an organization that otherwise does all the right things, one man could be driving its best people away.


#22 From: "Santosh Puthran" <talk2santosh@...>
Date: Wed Mar 30, 2005 10:58 am
Subject: ** The Top 10 Ways to Avoid Being the ‘Early Worm’i
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** The Top 10 Ways to Avoid Being the ‘Early Worm’ in a World of Birds **

----------------------------------------------------

In our world today, we seem to measure the quality and efficiency of many things by their speed. Computers,microwave ovens, one-hour photo processing, and pain relievers that promise fast, fast relief. We eat fast food. We opt for the 5-minute news digest. We’ve even changed the spelling of the word quick to kwik - apparently to spell it faster.

Slow is often associated with old, outdated, or aggravating (remember the last time you found yourself behind someone actually driving the speed limit in the left lane?) It seems the only time many of us stop to smell the roses is when we light up the aromatherapy candle we rushed to the mall to buy to help combat our stress.

How then can we stem the ever-quickening pace of our busy lives while still maintaining a healthy balance between where we want to be in life and how fast we are trying to get there? Here are ten things to consider. WARNING:

These may take a little time to ponder.

1. Slow down by using the accelerator.

You can still make forward progress towards you goals - just quit pushing so hard.

2. Decide what is truly important.

Reassess your goals. Don’t spend a lifetime working hard and fast for something that won’t bring lasting satisfaction.

3. Don’t be too rigid.

There’s a proverb that says Blessed are the flexible, for they shall not get bent out of shape. Lighten up.

4. Take a nap at your lunch break.

15 minutes of shut eye will make a huge difference in how you feel the rest of the day.

5. Be late on purpose.

Did the world come to an end? You get the point.

6. Adopt a One shot - One kill mentality.

Many times, we use a shotgun approach to accomplishing things - cover a wide area with pellets and hope we get lucky and hit something. Try being more precise and focused in your approach. Be a sharpshooter.

7. Focus on the process and not just on the results.

Many of life’s most profound lessons are missed when we don’t take note of how we got from here to there - especially when we’ve had to take a few detours along the way. Our inattentiveness often results in repeated mistakes, which take more time to correct.

8. Take some time every day to contemplate life.

Pray. Meditate. Think. This alone helps reduce stress, and people who are less stressed are more productive.

9. Regard life as a marathon - not a sprint.

I have heard people say, I’d rather burn out than rust out. Doesn’t really matter does it? After all, either way, you’re out.

10. Give yourself some space.

If a solution is not immediately apparent, walk away from the problem and come back later. This will often give you a new perspective which, in turn, will open up new possibilities.


#21 From: Santosh Puthran <talk2santosh@...>
Date: Fri Jan 14, 2005 11:47 am
Subject: WHERE DOES THE EXTRA MAN COME FROM : 12 or 13? This will do your nut in ...............]]
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Count them and when they move count them again..
 
WHERE DOES THE EXTRA MAN COME FROM   ?
 
12 or 13? This will do your nut in  ...............
 
Count and wait  ....
 
 

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#20 From: talk2santosh@...
Date: Fri Jan 14, 2005 11:39 am
Subject: Topic: Tsumani Tragedy and 1 day employee salary
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#19 From: Santosh Puthran <talk2santosh@...>
Date: Wed Dec 22, 2004 10:30 pm
Subject: Abilities, skills Know
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Two camels (a mother and a baby) were lazing around, when suddenly baby camel said.

Baby: "Mother, mother, can I ask you some question?"
Mother: "Sure! why son, is there something bothering you?"


Baby: "Why do camels have humps?"
Mother: "Well son, we are desert animals, we need the humps to store water and we are known to survive without water."

Baby: "Okay, then why are our legs long and our feet rounded."
Mother: "Son, obviously they are meant for walking in the desert. You know with these legs I can move around the desert better than anyone", said the mother proudly.


Baby: "Okay, then why are our eye lashes long? Sometimes it is bothering my sight." said baby camel.
Mother: "My son, those long thick eye lashes are your protective cover. They help to protect your eyes from the desert sand and wind." Said mother camel with eyes brimming with pride.

Baby: "I see. So the hump is to store water when we are in the desert, the legs are for walking through the desert and these eye lashes protects my eyes from the desert. Then what the hell are we doing here in a zoo

The Moral of the Story :
Skills, Knowledge, Abilities and Experience are only useful if the Management gives an opportunity!!
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#18 From: Santosh Puthran <talk2santosh@...>
Date: Tue Dec 21, 2004 11:37 pm
Subject: Take customers seriously!!! Vanilla Ice Cream that puzzled General motors !!!!
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Take customers seriously!!! Vanilla Ice Cream that puzzled General motors !!!!

Never underestimate your Clients' Complaint, no matter how funny it might seem!

This is a real story that happened between a customer of General Motors and its Customer-Care


Executive . Pls read on.....

A complaint was received by the Pontiac Division of General Motors:

'This is the second time I have written to you, and I don't blame you  for  not answering me, because I sounded crazy, but it is a fact that we  have a tradition in our family of Ice-Cream for dessert after dinner each night, but the kind of ice cream varies so, every night, after we've eaten, the whole family votes on which kind of ice cream we should have and I drive down to the store to get it. It's also a fact that I recently  purchased  a new Pontiac and since then my trips to the store have created  a problem.....

You see, every time I buy a vanilla ice-cream, when I start back from the store my car won't start. If I get any other kind of ice cream, the car starts just fine. I want you to know I'm serious about this question, no matter how silly it sounds ."What is there about a Pontiac that makes it not start when I get vanilla ice cream, and easy to start whenever I get any other kind?"

The Pontiac President was understandably skeptical about the letter, but sent an Engineer to check it out anyway.

The latter was surprised to be greeted by a successful, obviously well educated man in a fine neighborhood. He had arranged to meet the man just after dinner time, so the two hopped into the car and drove to the ice cream store. It was vanilla ice cream that night and, sure enough, after they came back to the car, it wouldn't start.

The Engineer returned for three more nights. The first night, they got chocolate. The car started. The second night, he got strawberry. The car started. The third night he ordered vanilla. The car failed to start. Now the engineer, being a logical man, refused to believe that this man's car was allergic to vanilla ice cream. He arranged, therefore, to continue his visits for as long as it took to solve the problem.

And toward this end he began to take notes: He jotted down all sorts of data: time of day, type of gas uses,time to drive back and forth etc.

In a short time, he had a clue: the man took less time to buy vanilla than any other flavor. Why? The answer was in the layout of the store. Vanilla, being the most popular flavor,  was in a separate case at the front of the store for quick pickup. All  the other flavors were kept in the back of the store at a different counter where it took considerably longer to check out the flavor.

Now, the question for the Engineer was why the car wouldn't  start when it took less time. Eureka- Time was now the problem - not the vanilla ice cream!!!!

The engineer quickly came up with the answer: "vapor lock". It was happening every night; but the extra time taken to get the other flavors allowed the engine to cool down sufficiently to start. When the man got vanilla, the engine was still too hot for the vapor lock to dissipate.


Remember :

Even crazy looking problems are sometimes real and all problems seem to be simple only when we find the solution , with cool thinking. Don't  just say it is "IMPOSSIBLE" without putting a sincere effort.


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#17 From: "Santosh Puthran" <talk2santosh@...>
Date: Tue Dec 14, 2004 9:02 pm
Subject: Interesting Facts...Check out GOLF
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When you have nothing better to do some interesting  bits and pieces
 
 Many years ago, in Scotland, a new game was invented.
 
It was ruled "Gentlemen Only...Ladies Forbidden"... and thus the word  GOLF entered into the English language.
 
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
Every day more money is printed for Monopoly than the US Treasury
 
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 Men can read smaller print than women can; women  can hear better.
 
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
  Coca-Cola was originally green.
 
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
  It is impossible to lick your elbow.
 
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
  The percentage of Africa that is wilderness: 28%  (now get this...) The   percentage of North America that is wilderness: 38%
 
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
  The cost of raising a medium-size dog to the age of eleven:  $6,400
 
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
  Intelligent people have more zinc and copper in  their hair.
 
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
  The first novel ever written on a typewriter:  Tom  Sawyer.
 
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
  Each king in a deck of playing cards represents a  great king from  history:
 
  Spades - King David
 
  Hearts - Charlemagne
 
  Clubs -Alexander, the Great
 
  Diamonds - Julius Caesar
 
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
  111,111,111 x 111,111,111 = 12,345,678,987,654,321
 
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
  If a statue in the park of a person on a horse has both front legs in  the air, the person died in battle.
 
  If the horse has one front leg in the air  the person died as a result  of  wounds received in battle.
 
  If the horse has all four legs on the ground, the person died of  natural   causes.
 
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
  Q. Most boat owners name their boats.  What is the  most popular boat  name   requested?
 
  A. Obsession
 
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
  Q. If you were to spell out numbers, how far would  you have to go  until  you  would find the letter "A"?
 
  A. One thousand
 
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
  Q. What do bulletproof vests, fire escapes,  windshield wipers, and  laser   printers all have in common?
 
  A. All invented by women.
 
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
  Q. What is the only food that doesn't spoil?
 
  A. Honey
 
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
  Q. Which day are there more collect calls than  any other day of the  year?
 
  A. Father's Day
 
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
  In Shakespeare's time, mattresses were secured on  bed frames by ropes.   When you pulled on the ropes the mattress  tightened, making the bed  firmer   to sleep on.  Hence the phrase.........  "goodnight, sleep tight."
 
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
  It was the accepted practice in Babylon 4,000  years ago that for a  month   after the wedding, the bride's father would supply
 his son-in-law with  all   the mead he could drink.
 
Mead is a honey beer and because their calendar  was lunar based, this  period was called the honey month ... which we  know today as the   honeymoon.
 
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
  In English pubs, ale is ordered by pints and  quarts... So in old  England,   when customers got unruly, the bartender would
 yell at them "Mind your   pints and quarts, and settle down."  It's where we  get the phrase  "mind   your P's and Q's"
 
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
  Many years ago in England, pub frequenters had  a  whistle baked into  the   rim, or handle, of their ceramic cups.  When they
 needed a refill,  they   used the whistle to get some service.   "Wet your  whistle" is the  phrase   inspired by this practice.
 
 
  AND FINALLY
 
  75% of people who read this will try to lick their  elbow!!!

#16 From: "Santosh Puthran" <talk2santosh@...>
Date: Fri Aug 13, 2004 2:51 pm
Subject: A good management presentation
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Hello Folks,

this is good management presentation

http://live.indiatimes.com/ppt/120804a/index.html

Share it with your friends,

Cheers,

Santosh Puthran

#15 From: "Santosh Puthran" <talk2santosh@...>
Date: Mon Jul 26, 2004 2:13 pm
Subject: Lincoln's principles on Leadership
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LINCOLN PRINCIPLES  - 1  ‘ Explain yourself in writing and offer advice on how to solve problems.

‘ You must seek and require access to reliable and up-to-date information.  ‘ Spend time letting your followers learn that you are firm, resolute and committed in the daily performance of your duty. Doing so will gain their respect and trust.  ‘

When you extinguish hope, you create desperation.  ‘ You must set, and respond to, fundamental goals ad values that you move  your followers.  ‘ Never crush a man out, thereby making him and his friends permanent enemies of your Organization.  ‘

People will be more willing to seek audience with ou, if you have a good reputation.  ‘ Remember: Your organization will take on the personality of its top leader.

LINCOLN PRINCIPLES - 2  ... Do the very best you know how - the very best you can - and keep doing so until the end.

- If you yeild to even one false charge, you may open yourself upto other unjust attacks. 
- Make consistency one of the main cogs in the machinery of your cooperation. 
- Don't surrender the game leaving any available cards unplayed. 
- Do less whenever you believe what you are doing hurts the cause, and do more whenever you believ doing more will help the
cause. Try to correct erors when they are shown to be errors; and adopt new views so fast as they appear to be true views. 
-  Make no explanation to your enemies. What they want is a squabble and a fuss; and that they can he if you explain, and
they cannot have if you do't. 
- Avoid major conflict in the form of quarrels and arguements. You simply don't have time for it.
-  An entire Organization is never wisely sacrificed to avoid losing one or two small parts.

LINCOLN PRINCIPLES 3 ... œ Take advantage of confusion, desperation and urgency to exercise strong leadership.

- Seize the initiative and never relinquish it. 
- Don't give up all your key points of strength or the competition may "beat your brains". 
-  Never let your immediate subordinate take action upon your responsibility without consulting you first. 
- When making a decision, understand the facts, consider various solutions and their consequences, make sure that the
decision is consistent with your objectives, and effectively communicate your judgement. 
- Remember that compromise does not mean cowardice.  œ Try ballots first; when ballots don't work, use bullets.

LINCOLN'S PRINCIPLES 4...  If you are a good leader, when your work is done, your aim fulfilled, your people will say, " we did it ourselves". 
-  Try not to feel insecure or threatned by your followers. 
-  Let the disputing parties work out their differeces by bringing them together and guiding their dailogue. 
-  Always let your subordinates know that the honor will be all theirs if they succeed and the blame will be yours if they
fail. 
- Write letters to your subordinates making the personal acknoledgement that they were right and you were wrong. 
-  When your subordinates come with good ideas, let them go aheaD and try. But monitor their progress. 
-  If your commanders in the field can't be succesful, neither can you or your executive staff. 
-  Never forget that your organization does not depend on the life of any one individual. 
-  The greatest credit should be given to those inyour organization who render the hardest work.

LINCOLN PRINCIPLES 5... á  Unite your followers with a "corporate mission". 

A  Set specific short term goals that can be focussed on with intent and immediacy by subordinates. 
-   Those leaders who achieve something at the head of one group will eclipse those who do nothing at the head of hundred.  á

 Sometimes it is better to plough around obstacles rather than to waste time going through nothing. 
-  Leave nothing for tomorrow which can be done today. 
-  Your war will not be won by strategy alone, but more by hard, desperate fighting. 
-  Your task will neither be done nor attempted unless you watch it everyday and hour, and forceit. 
-  Remember that half finished work generally proves to be labour lost.

LINCOLN PRINCIPLES 6...  Choose as your chief subordinates those people who crave responsibilities and take risks. 

- Go out into the field with your leaders, and stand or fall with the battle. 
- If employees gripe about one of their chief supervisors, and complaints are true, do not be afraid to remove him. 
- Give your followers all the support you can, and act on the presumption that they will do the best they can with what you
give them. 
- Provide your managers a 3/5 month grace period to see if they will take action and perform adequately. 
- If they don't perform adequately, ease them out of power gradually, always giving them ample time to turn it around. 
- Beware of subordinates who keep piling up inforation without ever really accomplishing anythig.   Coach and counsel a new
executive so that he or she may get off on the right foot.


Remember, you want him to succeed.   Do not forget that aggressive leaders tend to choose employees in their own image.  

Let the thing be pressed.

LINCOLN PRINCIPLES 7...  When the occasion is piled high with difficulty, rise with it. Think anew and act anew. 

-   Don't lose confidence in your people when they fail. 
-  Let your subordinates know that you are always glad to have their suggestions. 
-  If you never try, you'll never succeed. 
-  Except in matters of broad policy, encourage subordinates to take action on their initiatives, without waiting for orders.

-  Remember that the best leaders never stop learning.
-  Surround yourself with people who really know their business, and avoid "yes" men. 
-  Be quick and decisive at employing new advances and make every attempt at getting new weapons into your soldiers hands
immediately.


#14 From: "Santosh Puthran" <talk2santosh@...>
Date: Mon Jul 19, 2004 6:38 pm
Subject: Intelligent Men
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Intelligent Men!


Eleven people were hanging on a rope under a helicopter, ten men and one woman. The rope was not strong enough to carry them all, so they decided that one has to leave, otherwise they are all going to fall. They were not able to name that person, until the woman held a very touching speech.

She said that she will voluntarily let go of the rope, because as a woman she is used to giving up everything for her husband and kids, or for men in general, without ever getting anything in return.

As soon as she finished her speech, all the men started clapping their hands.......

#13 From: "Santosh Puthran" <talk2santosh@...>
Date: Wed Jun 23, 2004 8:00 am
Subject: An Angry letter from a young lady made JRD Tata cha
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An Angry letter from a young lady made JRD Tata change his rule…

 

Sudha Murthy was livid when a job advertisement posted by a Tata company at the institution where she was completing her post graduation stated, "Lady candidates need not apply". She dashed off a post card to JRD Tata, protesting against the discrimination.

 

Following this, Mrs. Murthy was called for an interview and she became the first female engineer to work on the shop floor at Telco (now Tata Motors). It was the beginning of an association that would change her life in more ways than one.

 

"THERE are two photographs that hang on my office wall. Everyday when I enter my office I look at them before starting my day. They are pictures of two old people. One is of a gentleman in a blue suit and the other is a black and white image of a man with dreamy eyes and a white beard.  People have often asked me if the people in the photographs are related to me. Some have even asked me, "Is this black and white photo that of a Sufi saint or a religious Guru?"

 

I smile and reply "No, nor are they related to me. These people made an impact on my life. I am grateful to them."

"Who are they?"

"The man in the blue suit is Bharat Ratna JRD Tata and the black and white photo is of Jamsetji Tata."

"But why do you have them in your office?"

"You can call it gratitude."

 

Then, invariably, I have to tell the person the following story: -

 

It was a long time ago. I was young and bright, bold and idealistic. I was in the final year of my Master's course in Computer Science at the Indian Institute of Science (IISc) in Bangalore, then known as the Tata Institute.

 

Life then was full of fun and joy. I did not know what helplessness or injustice meant. It was probably in April of 1974. Bangalore was getting warm and gulmohars were blooming at the IISc campus. I was the only girl in my postgraduate department and was staying at the ladies' hostel. Other girls were pursuing research in different departments of Science. I was looking forward to going abroad to complete a doctorate in computer science. I had been offered scholarships from Universities in the US. I had not thought of taking up a job in India.

 

One day, while on the way to my hostel from our lecture-hall complex, I saw an advertisement on the notice board. It was a standard job-requirement notice from the famous automobile company Telco (now Tata Motors). It stated that the company required young, bright engineers, hardworking and with an excellent academic background, etc.

 

At the bottom was a small line: "Lady candidates need not apply."

I read it and was very upset. For the first time in my life I was up against gender discrimination.

 

Though I was not keen on taking up the job, I saw it as a challenge. I had done extremely well in academics, better than most of my male peers. Little did I know then that in real life academic excellence is not enough to be successful.

 

After reading the notice I went fuming to my room. I decided to inform the topmost person in Telco's management about the injustice the company was perpetrating. I got a postcard and started to write, but there was a problem: I did not know who headed Telco. I thought it must be one of the Tatas. I knew JRD Tata was the head of the Tata Group; I had seen his pictures in newspapers (actually, Sumant Moolgaokar was the company's chairman then).

 

I took the card, addressed it to JRD and started writing. To this day I remember clearly what I wrote:

"The great Tatas have always been pioneers. They are the people who started the basic infrastructure industries in India, such as iron and steel, chemicals, textiles and locomotives. They have cared for higher education in India, such as iron and steel, chemicals, textiles and locomotives. They have cared for higher education in India since 1900 and they were responsible for the establishment of the Indian Institute of Science. Fortunately, I study there. But I am surprised how a company such as Telco is discriminating on the basis of gender."

 

I posted the letter and forgot about it. Less than 10 days later, I received a telegram stating that I had to appear for an interview at Telco's Pune facility at the company's expense. I was taken aback by the telegram. My hostel mate told me I should use the opportunity to go to Pune free of cost and buy them the famous Pune saris for cheap! I collected Rs 30 each from everyone who wanted a sari. When I look back, I feel like laughing at the reasons for my going, but back then they seemed good enough to make the trip.

 

It was my first visit to Pune and I immediately fell in love with the city. To this day it remains dear to me. I feel as much at home in Pune as I do in Hubli, my hometown. The place changed my life in so many ways.

 

As directed, I went to Telco's Pimpri office for the interview. There were six people on the panel and I realised then that this was serious business. "This is the girl who wrote to JRD," I heard somebody whisper as soon as I entered the room. By then I knew for sure that I would not get the job. The realisation abolished all fear from my mind, so I was rather cool while the interview was being conducted.

 

Even before the interview started, I reckoned the panel was biased, so I told them, rather impolitely, "I hope this is only a technical interview." They were taken aback by my rudeness, and even today I am ashamed about my attitude.

 

The panel asked me technical questions and I answered all of them. Then an elderly gentleman with an affectionate voice told me, "Do you know why we said lady candidates need not apply? The reason is that we have never employed any ladies on the shop floor. This is not a co-ed college; this is a factory. When it comes to academics, you are a first ranker throughout. We appreciate that, but people like you should work in research laboratories."

 

I was a young girl from small-town Hubli. My world had been a limited place. I did not know the ways of large corporate houses and their difficulties, so I answered, "But you must start somewhere, otherwise no woman will ever be able to work in your factories."

 

Finally, after a long interview, I was told I had been successful.  So this was what the future had in store for me. Never had I thought I would take up a job in Pune.

 

I met a shy young man from Karnataka there, we became good friends and we got married.

 

It was only after joining Telco that I realised whom JRD was: the uncrowned king of Indian industry. Now I was scared, but I did not get to meet him till I was transferred to Bombay.

 

One day I had to show some reports to Mr. Moolgaokar, our chairman, who we all knew as SM. I was in his office on the first floor of Bombay House (the Tata headquarters) when, suddenly JRD walked in. That was the first time I saw "appro JRD". Appro means "our" in Gujarati. This was the affectionate term by which people at Bombay House called him.

 

I was feeling very nervous, remembering my postcard episode. SM introduced me nicely, "Jeh (that's what his close associates called him), this young woman is an engineer and that too a postgraduate. She is the first woman to work on the Telco shop floor."

 

JRD looked at me. I was praying he would not ask me any questions about my interview (or the postcard that preceded it).  Thankfully, he didn't. Instead, he remarked, "It is nice that girls are getting into engineering in our country. By the way, what is your name?"

 

"When I joined Telco I was Sudha Kulkarni, Sir," I replied. "Now I am Sudha Murthy." He smiled kindly and started a discussion with SM.  As for me, I almost ran out of the room.

 

After that I used to see JRD on and off. He was the Tata Group chairman and I was merely an engineer. There was nothing that we had in common. I was in awe of him.

 

One day I was waiting for Murthy, my husband, to pick me up after office hours. To my surprise I saw JRD standing next to me. I did not know how to react. Yet again I started worrying about that postcard. Looking back, I realise JRD had forgotten about it. It must have been a small incident for him, but not so for me.

"Young lady, why are you here?" he asked. "Office time is over."

I said, "Sir, I'm waiting for my husband to come and pick me up."

JRD said, "It is getting dark and there's no one in the corridor. I'll wait with you till your husband comes."

I was quite used to waiting for Murthy, but having JRD waiting alongside made me extremely uncomfortable.

 

I was nervous. Out of the corner of my eye I looked at him. He wore a simple white pant and shirt. He was old, yet his face was glowing. There wasn’t any air of superiority about him. I was thinking, "Look at this person. He is a chairman, a well-respected man in our country and he is waiting for the sake of an ordinary employee."

 

Then I saw Murthy and I rushed out. JRD called and said, "Young lady, tell your husband never to make his wife wait again."

 

In 1982 I had to resign from my job at Telco. I was reluctant to go, but I really did not have a choice. I was coming down the steps of Bombay House after wrapping up my final settlement when I saw JRD coming up. He was absorbed in thought. I wanted to say goodbye to him, so I stopped. He saw me and paused.

 

Gently, he said, "So what are you doing, Mrs. Kulkarni?" (That was the way he always addressed me.)

"Sir, I am leaving Telco."

"Where are you going?" he asked.

"Pune, Sir. My husband is starting a company called Infosys and I’m shifting to Pune."

"Oh! And what will you do when you are successful."

"Sir, I don't know whether we will be successful."

"Never start with diffidence," he advised me. "Always start with confidence. When you are successful you must give back to society. Society gives us so much; we must reciprocate. I wish you all the best."

 

Then JRD continued walking up the stairs. I stood there for what seemed like a millennium. That was the last time I saw him alive.

 

Many years later I met Ratan Tata in the same Bombay House, occupying the chair JRD once did. I told him of my many sweet memories of working with Telco. Later, he wrote to me, "It was nice hearing about Jeh from you. The sad part is that he's not alive to see you today."

 

I consider JRD a great man because, despite being an extremely busy person, he valued one postcard written by a young girl seeking justice. He must have received thousands of letters everyday. He could have thrown mine away, but he didn't do that. He respected the intentions of that unknown girl, who had neither influence nor money, and gave her an opportunity in his company. He did not merely give her a job; he changed her life and mindset forever.

 

Close to 50 per cent of the students in today's engineering colleges are girls. And there are women on the shop floor in many industry segments.

 

I see these changes and I think of JRD. If at all time stops and asks me what I want from life, I would say I wish JRD were alive today to see how the company we started has grown. He would have enjoyed it wholeheartedly.

 

My love and respect for the House of Tata remains undiminished by the passage of time. I always looked up to JRD. I saw him as a role model for his simplicity, his generosity, his kindness and the care he took of his employees. Those blue eyes always reminded me of the sky; they had the same vastness and magnificence."

 

Thank you,

Sudha


#12 From: "Santosh Puthran" <talk2santosh@...>
Date: Tue Jun 15, 2004 4:52 pm
Subject: Dailog with God
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This is an interesting article that I would like to share with friends  its written with such simplicity and plain words that you feel youre actually having that candid conversation with God, hope you like it…

 

God: Hello.  Did you call me?

 

Me: Called you?  No… whos this?

 

God: This is GOD.  I heard your prayers.  So I thought we’ll chat.

 

Me: I do pray.  Just makes me feel good.  Im actually busy now.  Im in the midst of something.

 

God: What are you busy at?

 

Me: Don't know.  But I can't find free time.  Life has become hectic.  It's rush hour all the time.

 

God: Sure.  Activity gets you busy.  But productivity gets you results.  Activity consumes time.  Productivity frees it.

 

Me: I understand.  But I still can’t figure out.  By the way, I was not expecting YOU to buzz me.

 

God: Well, I wanted to resolve your fight for time, by giving you some clarity.  In this 21st century era, I wanted to reach you through the medium you are comfortable with.

 

Me: Tell me, why has life become complicated now?

 

God: Stop analyzing life.  Just live it.  Analysis is what makes it complicated.

 

Me: Why are we then constantly unhappy?

 

God: Your today is the tomorrow that you worried about yesterday.  You are worrying because you are analyzing. Worrying has become your habit.  That's why you are not happy.

 

Me: But how can we not worry when there is so much uncertainty?

 

God: Uncertainty is inevitable, but worrying is optional.

 

Me: But then, there is so much pain due to uncertainty…”

 

God: Pain is inevitable, but suffering is optional.

 

Me: If suffering is optional, why do good people always suffer?

 

God: Diamond cannot be polished without friction.  Gold cannot be purified without fire.  Good people go through trials, but don't suffer.  With that experience their lives become better, not bitter.

 

Me: You mean to say such experience is useful?

 

God: Yes.  Experience is a hard teacher.  She gives the test first and the lessons afterwards.

 

Me: But still, why should we go through such tests?  Why can’t we be free from problems?

 

God: Problems are Purposeful Roadblocks Offering Beneficial Lessons (to) Enhance Mental Strength.  Inner strength comes from struggle and endurance, not when you are free from problems.

 

Me: Frankly, in the midst of so many problems, we don't know where we are heading…”

 

God: If you look outside you will not know where you are heading.  Look inside.  Looking outside, you dream.  Looking inside, you awaken.  Eyes provide sight.  Heart provides insight.

 

Me: Sometimes, not succeeding fast seems to hurt more than moving in the right direction.  What should I do?

 

God: Success is a measure as decided by others.  Satisfaction is a measure as decided by you.  Knowing the road ahead is more satisfying than knowing you rode ahead.  You work with the compass. Let others work with the clock.

 

Me: In tough times, how do you stay motivated?

 

God: Always look at how far you have come rather than how far you have to go.  Always count your blessing, not what you are missing.

 

Me: What surprises you about people?

 

God: When they suffer they ask, Why me?  When they prosper, they never ask Why me?’  Everyone wishes to have truth on his or her side, but few want to be on the side of the truth.

 

Me: Sometimes I ask, who am I?  Why am I here?  I can’t get the answer.

 

God: Seek not to find who you are, but to determine who you want to be.  Stop looking for a purpose as to why you are here. Create it.  Life is not a process of discovery but a process of creation.

 

Me: How can I get the best out of life?

 

God: Face your past without regret.  Handle your present with confidence.  Prepare for the future without fear.

 

Me: One last question. Sometimes I feel my prayers are not answered.

 

God: There are no unanswered prayers. At times, the answer is NO.

 

Me: Thank you for this wonderful chat.  I am so happy to start the New Day with a new sense of inspiration.

 

God: Well.  Keep the faith and drop the fear.  Don't believe your doubts and doubt your beliefs.  Life is a mystery to solve, not a problem to resolve.  Trust me.  Life is wonderful if you know how to live.

 

[Live life!]


#11 From: "Santosh Puthran" <talk2santosh@...>
Date: Tue Apr 20, 2004 6:45 am
Subject: Lasting Change - The Eight Key elements of Gatherin
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Lasting Change

The Eight Key elements of Gathering followers to become New Citizens

When people become the new citizens, they:

  1. Become contributing members of their group
  2. Openly seek and encourage others opinions
  3. Accept that different view points are ultimately helpful
  4. Are comfortable stating an issue in their own words
  5. Express their views about an issue
  6. Are willing to experiment for a period of time with someone else's idea even if they don't agree
  7. Understand that all group members must support the final decision
  8. Are willing to take responsibility for communicating and implementing the final decision

 

  1. Become contributing members of their group

Recognize that in creating and being open to new ideas, you must take responsibility to step forward and express your ideas.  Bystanders have no place in a Shared Values environment.

This puts a responsibility on the shoulders not just of the group leader, but of each group member.  The goal: a group of citizens who are contributing members who actively speak up.

  1. Openly seek and encourage others opinions

Good decisions grow out of a process that begins with gathering information as a first step, and then seeking other people's opinions.  Full support only comes when people understand what the decision was based on and have had time to be a part of the discovery process.

Once a direction for a decision is proposed, all those who will be affected must be brought on board.  You must spend the necessary time at this in the building of consensus, or you will be forced to do it later on, to overcome the inevitable pushback.

  1. Recognize that different viewpoints are ultimately helpful

Rather than detracting from the progress towards reaching a decision, different viewpoints can add spice and life to the discussions.  Without these contributions, choices become limited and opportunities diminished.

Ask yourself these questions:  Do I accept different opinions? Do I help create an open atmosphere?  Would others say I am open to new ideas?  Have I thought of ways to improve openness in meetings?  Have I overcome rigid thinking?

  1. Learn to be comfortable stating the issue in your own words

In a group that's working together effectively, everybody participates.  That doesn't mean everyone has to have the floor for five minutes at every meeting;  it doesn't mean everyone has to offer an opinion on every issue that's raised.  But it does mean that, over time, everyone in the group should be making regular contributions.

Though you don't need to have an opinion on every subject, when you do not have one, you have a responsibility to speak out.  If you stay silent, you give up your franchise - diminishing both yourself and the organization.

A lot of people, feeling they may be unpopular, prefer to remain quite, claiming they don't have enough information to voice an opinion.  The group needs to help these people understand they have an obligation to gather or become familiar with enough information to grow into a contributing member of the group.

On the other hand, sometimes people are reluctant to speak up for a valid reason: the environment may not be safe for voicing an opinion.  When this happens, the organization needs to be open enough that people can speak about the problem and expect that changes will be made.

  1. Make sure you express your opinions about the issue

We have an obligation to express opinions, and to do so appropriately.

  1. Be willing to experiment for a certain period of time with a solutions, even if you don't agree

A lesson from the best organizations:  people may have their disagreements, but once an issue is decided, it's whole heartedly supported by the entire group or organization.  In the early 1970s, the Nordstrom chain looked at expanding from a highly regarded shoe store into women's clothing.  (It's not so much the Nordstrom management success as its values that explains why it is so often used as an example in business books.)  The decision to expand followed this very principle:  one of the three brothers had a vision that included moving into women's clothing;  the other two adamantly opposed the idea arguing," How can we expand into an industry that we have no real background in?"  Yet,  the one brother was able to ask the other two to experiment for a period of time.

The brothers joined hands in the effort, working side by side to make it work.  In the beginning it was rough going, and it wasn't until the fifth year that they were enjoying great success.  They had seen it through because two of the brothers had been willing to experiment for a period of time with something they did not initially support.

The real key lies not in making a decision - that's the easy part;  the difficult part is getting the support and commitment to find out if it will work.

  1. Understand that all group members must support the final decision

Even when you have been careful to build consensus, you need to be prepared for some pushback after the fact.  Don't reject the pushback and objections; listen to them.  However, you or your team is under no obligation to change the decision.

After you have listened, acknowledge the information.  Then you have several options: You can respond immediately to the new ideas, modifications, or requests.  Or you can reserve reacting to their comments, telling those who oppose your decision that you need to think about their remarks.  Or you can ask them to support the existing with the provision that it is an experiment and if it doesn't work, you will be open to other approaches.

  1. Be willing to take responsibility for communicating and implementing the decision

Once an organization is successful in moving away from the old mode where workers and supervisors merely carried out orders and ideas generated at the top of the pyramid, where employees were passive, compliant bystanders, the roles of communicating and implementing become essential.

Today, each member of the staff, regardless of their role, needs to understand why things are done the way they are - not blindly accepting the status quo but being a partner in creating an evolving approach to business operations.  In fact, if enough members of the organization don't want to get involved, they become a liability to the entire operation.

Organizations can no longer tolerate the bystanders who remain on the sidelines, keeping silent but creating tension and mistrust.

From the book "Lasting Change" by Lebow & Simpson



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#10 From: "SANTOSH puthran" <talk2santosh@...>
Date: Mon Jan 12, 2004 12:55 pm
Subject: "20 Qualities Smart people have "
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http://biznavigator.topcities.com/professional_education.htm

"20 Qualities Smart people have "

In today's competitive world, it pays to be smart.

No matter how smart you are, I am sure there is something you
could "get smarter" about.

Below are some qualities of smart people.

As you read the list, ask yourself:

"Am I as smart as I could be in this area?  How could I get smarter?"

Smart People...

1. Make Decisions Intuitively
Smart people listen to and follow their intuition.

They know how intuitions and insights come to them and are tuned-in
internally to make wise decisions.

2. Are Self-Aware
Smart people are aware of who they are--- strengths, weaknesses,
personality, values, etc.

As Confucius once said, "He who knows others is wise, he who knows
himself is enlightened," they know that the most important (and
interesting) thing to know about is "self".

3. Use Active Reflection
Smart people reflect on and learn from past experiences, finding out
what works and what doesn't, and then adjusts their course of action
as needed.

They think about things before jumping in, and also take the time
after-the-fact to actively reflect to fully understand what happened
or didn't happen.

4. Think Out-of-Box
Smart people can easily entertain new ideas, thoughts, and ways of
doing things.

They crave progressive and forward thinking information, concepts,
and people.

They often come up with new and radical ideas on a regular basis.

5. Have An Open Mind
Smart people are open to different perspectives and see potential
where most people don't.

They would agree with what the quote, "A mind is like a parachute, it
only functions when it is open".

They are comfortable with paradoxes and can relate to many sides of
an issue or opinion.

6. Are Responsive
Smart people recognize and respond quickly to opportunities and
people.

They act and react fast, and take care of what needs to be taken care-
of, well ahead of schedule.

7. Are Resourceful
Smart people don't have to know it all, but they do know where to go
to get whatever information, resources, training, education that they
need.

They are well networked and have people to call on for resource
referrals.

8. Question Authority
Smart people think for themselves.

They do not blindly believe things so-called "experts" say, in fact,
they ask deep questions to discover their own truth.

9. Upgrade Their Brain
Smart people stay smart because they are committed to being a
lifelong learner.

They continuously learn new things, and stay current with their
skills, attitudes, and beliefs.

10. Have a Sense of Humor
Smart people do not take themselves or life too seriously.

They recognize the importance of finding the fun in the irony and the
comedy of everyday life.

11. Take Risks
Smart people are willing to try out new things, knowing that if it
doesn't work out as intended, failure is often cleverly disguised as
a learning opportunity.

They "swing out there" often, and it usually pays off.

12. Trust Themselves
Smart people believe and trust themselves first and foremost.

They don't have to check with others to make decisions, they
instinctively know what is right for them and they go for it!

13. Write and List Things on Paper
Smart people have a well-developed life strategy that includes a
written life vision/mission, purpose, and goals statement.

They also write lists---one for "have to do's" and one for "want to
do's."

14. Are Productive
Smart people get things done, through whatever organizational/time
management system that works for them.

They make the most of each day and take action on important life
tasks each and everyday.

15. Use Discernment
Smart people are able to discern (see clearly) other's reasons and
motives, so they selectively choose who and what to align themselves
with. They surround themselves with only the highest quality people,
programs, and places.

16. Read, Read, Read
Smart people tap into the collective brainpower of others by reading
books, magazines, articles---anything that is helpful for their own
development.

They are also able to filter out the information that fits for them
and let the rest go.

17. Value Learning
Smart people value the process of learning for learning's sake.

They do not just learn for a specific end---to get a certificate,
degree, title, etc. They learn because it is intrinsically rewarding
for them.

18. Teach Others
Smart people are the teachers of the world, who share their knowledge
with other people.

They put themselves out there so the rest of us can benefit, and in
exchange, their own learning grows and develops because they are
actively talking about, researching, and understanding their subject.

19. Reinvent Themselves
Smart people do not like to stay the same, they love to grow and
develop.

They often play with their image, brand, company name, and expand or
change it entirely.

To stay ahead of the game, they often reinvent themselves time and
time again.

20. Are Students of Life
Smart people not only know about specific subjects and topics, but
also about what it means to be a human being at this time in our
evolution.

They are insatiably curious and want to know more about becoming
bigger and brighter, as a result they naturally evolve.

As Lao Tzu said, "To gain knowledge, add things everyday.  To gain
wisdom, remove things everyday."

This is so true, our brain is like a computer and in order for it to
function at a higher level, we must always be adding, while
simultaneously taking away information that no longer serves us.

#9 From: "Santosh Puthran" <talk2santosh@...>
Date: Fri Dec 5, 2003 12:25 am
Subject: Decision Making - Interesting One
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Decision Making

 

There was once an old sailor my grandfather knew,

Who had so many things he wanted to do,

That whenever he thought it was time to begin,

He couldn't because of the state he was in.

 

He was shipwrecked, and lived on an island for weeks,

And he wanted a hat, and he wanted some bricks,

And he want some nets, or a line and some hooks,

For the turtles and things which we read in the books,

So he thought of his hut and he thought of his boat,

And his hat and his bricks and his chicken and goat.

And the hooks (for his food) and the spring (for his thirst).

But he never wanted to think which he ought to do first.

And in the end he did nothing at all.

 

- Sydney Smith

--------------------------------------------------------------
Positive Thinking

Two salesmen who visited an underdeveloped country.

One emailed his office " NO PROSPECT OF SALES BECAUSE NOBODY WEARS SHOES HERE"

The other emailed his office. "SEND STOCK IMMEDIATELY. INHABITANTS BAREFOOTED. DESPERATELY NEEDED SHOES."
----------------------------------------------------------
Make it a point to visit http://www.santoshputhran.com - Your Hit counts
____________________________________________________
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#8 From: "Santosh Puthran" <talk2santosh@...>
Date: Tue Dec 2, 2003 5:42 am
Subject: Creativity Blockers - School
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Creativity Blockers - School

What is your abiding memory of school?  One of Paul's is the unfairness of a question which he got wrong in a test. "Our class was working on a small trial, a test in preparation of major IQ test.  One of the questions was

Which was the odd one out - a table, a chair, a stool or a cat ?

Not surprisingly, my answer was a cat because the rest were inanimate piece of furniture.  The 'right' answer was stool because it has three legs.  I explained my thinking but I was still wrong.

I was furious that the arbitrary decision of someone who was not bright enough to see the ambiguity in the question should mean that I was classified as having a lower IQ than I was otherwise have been.

That's how school is.  In most cases that is a right answer to a question and the job of the class is to guess what is in teacher's mind in order to be correct.

In  fairness, that is how it has be.  It would be impossible to manage large class of children (or even the smaller one) and allow full freedom to be totally creative.  Think now of the training that this gives us and our children.  There is a right answer  and your job is to find one. Once you have found it, you have succeeded.  The best answer may be the second, third or fourth.  School teaches us that these do not exists.  Having found the right answer, we stop and move on the next problem.

The other overriding lesson we take from school is conformity.  The good kids do what they are told and bad kids do not.  If you wish to do well in school you need to be a good kid.  Bye Bye creativity.


Creative Blockers - It's not logical

The problem with logic is that it works only as well as the initial premises which frame the problem.  If the question is asked in a wrong way then no amount of logic will find the best answer.

Experience will lead us to frame questions in a particular way.  This is the same experience which has made it difficult for us to find solution in the first place.  In order to find a creative solution we must start outside the limitation of logic and only once when we have moved into a new area, work our way back.

The website http://www.santoshputhran.com has been updated. Click on Management Fundas - Quotes.


--------------------------------------------------------------Positive Thinking

Two salesmen who visited an underdeveloped country.

One emailed his office " NO PROSPECT OF SALES BECAUSE NOBODY WEARS SHOES HERE"

The other emailed his office. "SEND STOCK IMMEDIATELY. INHABITANTS BAREFOOTED. DESPERATELY NEEDED SHOES."
-----------------------------------------------------
Make it a point to visit http://www.santoshputhran.com - Your Hit counts
____________________________________________________
  IncrediMail - Email has finally evolved - Click Here

#7 From: "Santosh Puthran" <talk2santosh@...>
Date: Wed Nov 26, 2003 3:20 pm
Subject: Important Websites for Chamber of Commerce
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 This is available on www.santoshputhran.com  

Important Industries Websites

Institution Name Website
Federation of Indian Chambers of Commerce and Industry http://www.ficci.com 
Business Information Services Network  http://www.bisnetworld.net 
Environmental Information Centre http://www.cleantechindia.com 
Technology, Innovation, Management and Entrepreneurship Information Services  http://www.techno-preneur.net 
Agri Business Information Centre  http://www.agroindia.org 
Saarc Countries Information Centre  http://www.saarcnet.org 
Indian Ocean Rim Countries Information Centre http://www.iornet.org 
African Countries Information Centre  http://www.bisnetafrica.com 
Women Business Centre  http://www.wbconline.com 
India Chem 2002 http://www.indiachem2002.com
Saarc Countries Law Information Centre  http://www.saarclawnet.com 
Energy Efficiency Information Centre  http://www.emcisee.com 
Confederation of Indian Industry

http://www.indianindustry.com

http://www.cii.com 
http://www.ciionline.org 

   
REGIONAL / STATE LEVEL CHAMBERS OF
COMMERCE
 
The Associated Chambers of Commerce and Ind. of India http://www.assocham.org 
http://www.indiamart.com/assocham 
Indo-American Chamber of Commerce http://www.indous.org 
Indo-Italian Chamber of Commerce & Industry http://www.indiaitaly.com 
Indo-Thai Chamber of Commerce & Industry www.itcc.or.th
Bharat Chamber of Commerce http://www.allindia.com/bcc 
Indian Merchants Chamber http://www.imcnet.org  
The Fedration of Andhra Pradesh Chambers of Commerce and Industry. http://www.fapcci.org 
Bombay Chamber of Commerce & Industry http://www.bombaychamber.com 
The Cochin Chamber of Commerce & Industry http://www.cochinchamber.com 
Goa Chamber of Commerce and Industry

http://www.goachambers.com

http://www.goa-interactive.com/goa/commerce.htm

Southern Gujarat Chamber of Commerce and Industry (SGCCI) http://www.suratchambers.com
Gurgaon Chamber of Commerce and Industry http://www.gurgaonchamber.org 
Madras Chamber of Commerce http://www.chennaievents.com/mcci
Indian Chamber of Commerce www.indianchamber.org 
Tamil Nadu Chamber of Commerce and Industry India http://epages.webindia.com/india/tn-chamber
   
Merchants' Chamber of Commerce www.mercham.org/glassco_india.htm 
Bharat Chamber of Commerce www.allindia.com/bcc  
Kanara Chamber of Commerce and Industry www.allindia.com/kcci 
Salem Chamber of Commerce www.salem-chamber.org
Udaipur Chamber of Commerce and Industry www.ucciudaipur.com 
The Bengal Chamber of Commerce and Industry www.bengalonthenet.com/economy/chambers/ 
The Calcutta Chamber of Commerce www.bengalonthenet.com/economy/chambers/ 
Bengal National Chamber of Commerce & Industry www.westbengal.com/bncci/ 
   
INDUSTRY ASSOCIATIONS IN INDIA
 
 
Automotive Components Manufacturers Association of India (ACMA) www.indianauto.com/
Automotive Tyre Manufacturers Association (ATMA) www.atmaindia.com/ 
All India Biotech Association (AIBA) www.aibaonline.com/ 
Builders' Association Of India www.baidc.com/ 
Cement Manufacturers' Association www.cementindia.com 
Indian Chemical Manufacturers Association www.icmaindia.com 
Consulting Engineers Association of India www.ceaindia.org 
All India Distillers' Association www.aidaindia.org 
Indian Drug Mfrs Association www.idma-assn.org/ 
Electronic Component Industries Association www.elcina.com/ 
Indian Electrical & Electronics Manufacturers' Association www.ieema.org
The Fertilizer Association of India www.fadinap.org/india/developments.htm 
Hotel Association of India www.hotel-assn-india.com/ 
Federation Of Hotel & Restaurant Association of India www.fhraindia.com/index.htm 
Indian Association of Tour Operators www.iato.net 
All India Plastic Manufacturers Association www.aipma.org
Indian Jute Industries Research Association www.ijira.org 
Indian Oilseeds and Produce Exporters Association www.iopea.com
Internet Service Providers Association of India www.ispai.org/ 
National Association of Software and Service Companies (NASSCOM) www.nasscom.org 
Indian Small Scale Paint Association www.isspa.org 
Pesticides Manufacturers & Formulators Association of India www.pmfai.org/ 
All India Plastic Manufacturers Association www.aipma.org 
Organization of Plastic Processors of India www.oppindia.org
Silk Association Of India www.silkassociation.com/
Federation of Indian Micro and Small & Medium Enterprises - FISME www.fisme.org.in
The Solvent Extractors' Association of India www.seaofindia.com/ 
Indian Sugar Mills Association www.indiansugar.com/ 
Indian Tea Association www.indiantea.org 
Association of Basic Telecom Operators (ABTO) www.abto.org/ 
Cellular Operators Association of India (COAI) www.coai.com/
Tools & Gauge Manufacturers Association Of India www.protosystech.com/tagma
Indian Wind Power-Indian Wind Turbine Manufacturers Association www.indianwindpower.com 
   
EXPORT PROMOTION COUNCILS AND COMMODITY BOARDS OF INDIA  
Federation of Indian Export Organisation http://www.fieo.com
Agricultural and Processed Food Products Export Development Authority (APEDA) http://apedaweb.nic.in/ 
Apparel Export Promotion Council http://www.aepc.com/ 
Carpet Export Promotion Council www.indiancarpets.com/ 
Chemical & Allied Products Export Promotion Council www.capexil.com/ 
Cashew Export Promotion Council of India www.cashewindia.org/ 
Cotton Textile Export Promotion Council http://texprocil.com/ 
Electronic & Computer Software Export Promotion Council www.indiansources.com
Engineering Export Promotion Council www.eepc.gov.in 
Gems & Jewellery Export Promotion Council www.gjepc.org/ 
Export Promotion Council for Handicrafts www.epch.asiansources.com/ 
Handloom Export Promotion Council www.hepcindia.com/ 
Indian Silk Export Promotion Council http://business.vsnl.com/isepc/ 
Council for Leather Export www.indianbusiness.com/ie/leatherpol.htm 
Overseas Construction Council of India www.projectexports.nic.in   
Plastic Export Promotion Council www.plexcon.org/ 
Power loom Development & Export Promotion Council www.pdexcil.org/ 
Wool & Wollens Export Promotion Council www.wwepc.com
 
The above list is forwarded by Mr. Rajababu, Nivraaj Consultants. The original list was forwarded by Mr. Parag D.
 
Positive Thinking

Two salesmen who visited an underdeveloped country.

One emailed his office " NO PROSPECT OF SALES BECAUSE NOBODY WEARS SHOES HERE"

The other emailed his office. "SEND STOCK IMMEDIATELY. INHABITANTS BAREFOOTED. DESPERATELY NEEDED SHOES."

----------------------------------------------------------------------------------------
"There is a difference between interest and commitment. When you are interested in something, you will do it only when it is convenient. When you are committed to something, you accept no excuses, only results"- Kenneth Blanchard
 
Make it a point to visit http://www.santoshputhran.com
____________________________________________________
  IncrediMail - Email has finally evolved - Click Here

#6 From: "Santosh Puthran" <talk2santosh@...>
Date: Sat Nov 22, 2003 6:03 am
Subject: Power Pack - How to be global # 1
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SWAMINOMICS/SWAMINATHAN S ANKLESARIA AIYAR

[ SUNDAY, OCTOBER 05, 2003 12:01:06 AM ]

We cheer Indian companies that hold their own against multinational
corporations. But, to the best of my knowledge, only one Indian company is No 1 in the world in its field. It is not Reliance, nor any Tata or Birla company. I wonder how many readers can guess its name: Essel Propack.

It belongs to Subhash Chandra. He is famous as the owner of Zee TV, but despite its prominence and glamour, Zee is a global pygmy.

By contrast, Essel Propack is world No 1 in laminated tubes, used to package toothpaste, cosmetics, drugs and foods. Essel has 30 per cent of the world market, more than the share of its two biggest competitors (Cebal and Betts) put together.


Essel is a multinational with 12 foreign plants in China, USA, Germany, Philippines, Indonesia, Mexico, Colombia and Venezuela.

Back in 1983, Chandra was a rice exporter looking for plastic packaging. He came across plastic laminates at an industrial fair in Germany, and immediately saw their potential for India.

Traditional toothpaste tubes were made of aluminium. But plastic laminated tubes were cheaper, more hygienic and better looking. Laminates had plastic layers at the top and bottom, adhesive layers in between, and a thin aluminium layer in the middle to preserve fragrance and taste. Chandra launched Essel Packaging to make laminated tubes.

The initial years were tough, and losses almost wiped out his equity capital. His customers were MNCs like Colgate and Lever, who tested rigorously before accepting a newcomer with a new product. But once Essel was accepted, it swept aluminium out of the market.

By the 1990s, Subhash Chandra had conquered the Indian market and decided to go global. He started with a factory in Egypt and then moved into China.

Most Indian manufacturers dreaded Chinese competition, but Chandra saw it as an opportunity (1.3 billion Chinese using toothpaste!).

Having met the needs of top MNCs in India, he saw himself as globally
competitive. Today he has 55 per cent of the Chinese market.

By 2001, Essel Packaging had become No 2 in the world market. It then acquired Propack, a Swiss firm. The merged entity, Essel Propack, became a clear No 1 in the world. It has now built its first US plant to supply Proctor and Gamble.

If Essel could become No 1, why not other Indian companies? Reliance is No 1 in India, but does not have or plan a single plant abroad. Most companies hide behind high tariff barriers, fearing MNC and Chinese competition. Why was Essel different?

First, Essel was never spoiled by undemanding Indian consumers. The
licence-permit raj created passive consumers willing to buy any rubbish available.

But MNCs are demanding, and Essel was lucky to start with a culture of meeting the needs of demanding customers. Only demanding consumers can prepare you for global competition.

Second, the same MNCs operate globally. Having satisfied them in India, Essel could hope to service them abroad too. Few other Indian companies could follow the same strategy.

Third, plastic laminates are capital intensive, and use little labour. So Essel never got saddled with bloated, slothful workforces like the Tatas and Birlas.

Fourth, Essel realised early that even as humble a product as laminated tubes required constant R&D to beat the competition.

Essel has reduced laminate thickness without loss of quality. Innovations include a transparent middle layer replacing the usual aluminium; soft laminates that feel like human skin; laminates with a metallic look; and fully holographic tubes that cannot be copied by fake producers making spurious versions of Colgate et al.

Such innovation should enable Essel to diversify out of toothpaste tubes into tubes for cosmetics, drugs and foods.

Many other producers of plastic products (luggage, pipes) found themselves undercut in price by small-scale units that paid no taxes and escaped labour laws.

Their quality was poor, but Indian consumers typically valued price over quality. Essel had the advantage of catering to MNCs who insisted on high quality to safeguard their global reputations.

Essel had to cut costs to outbid aluminium tubes, but never had the option of doing this at the cost of quality. This mind-set prepared it for the global market.

Auto ancillaries are now following the same path. Having been obliged to meet the demanding standards of MNCs like Ford, GM, Hyundai and Suzuki, many auto ancillary companies have become globally competitive.

Some like Bharat Forge and Sundaram Fasteners are now setting up plants in China. Like Essel, they see China as an opportunity, not a threat.

Thirty years ago, George Fernandes asked me irately why India needed Colgate and Lever to make something as rudimentary as toothpaste.

I now know the answer: they made possible the creation of the first Indian company to became No 1 in the world.


#5 From: "Santosh Puthran" <talk2santosh@...>
Date: Fri Nov 21, 2003 12:24 pm
Subject: Positive Thinking
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Positive Thinking

Two salesmen who visited an underdeveloped country.

One emailed his office " NO PROSPECT OF SALES BECAUSE NOBODY WEARS SHOES HERE"

The other emailed his office. "SEND STOCK IMMEDIATELY. INHABITANTS BAREFOOTED. DESPERATELY NEEDED SHOES."



#4 From: "Santosh Puthran" <talk2santosh@...>
Date: Thu Nov 13, 2003 3:23 am
Subject: Competition - Made in Japan - Akio Morita
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This is about Accountants who feel that the services they provide are the best, but who fail to compare with the best in the world and how the world is moving. 

This is from the book "Made in Japan" by Akio Morita of Sony Corporation - Book worth reading twice.

On Competition

Our host was Jerman Gvishiani, who was then deputy chairman of the Council Of ministers for Science and technology, and is now deputy chairman of the State Planning Committee.  He’s a friendly, sophisticated man who speaks Perfect English.  I had met in San Francisco at a party given by Steve Bechel, senior, Right after a meeting Sponsored by the conference board and Standford research institute.  I was amazed to see this Russian playing marvelous jazz piano and circulating with such ease and suavity in the capitalistic environment.

In the USSR he was just as expansive. He insisted the try dishes from his home country, hearty peasant food. He took to see factories in the suburbs of Moscow and Leningrad, And I watched then making radios and television picture tubes and assembling television sets.  I saw everything there was to see, but I was not impressed.  The Soviets were then eight To ten years behind Japan and the West In their Consumer electronics technology.  They worked with crude and awkward and inefficient production technology.  It was obvious to me that the lack of quality and reliability was directly attributable to the indifferent, plodding attitude of the Workers and the management that has not figured out how to motivate the engineers and the production workers.  Even the Soviet citizens make ironic jokes about how badly designed and poorly made things are, but I believe Quality has improved since my visit

At the end, my host brought me to his office, where he was joined by an official from the Ministry of Communications and a group of bureaucrats.  Mr. Gvishiani smiled and said to me, ‘Now Mr. Morita, you have seen our factories and you understand our ability.  We don’t have inflation or wage increases in our country.  We have a stable labor force.  We offer to share this with your country in the form of subcontracts.’

He seemed to be proud of what he had shown me, and perhaps for someone who had watched the Soviet people struggle along through the years, the progress seemed to be phenomenal.  But I was not encouraged by what I had seen.

I looked around the room at the faces waiting for me to say something.  I asked Gvishiani if I could really say what was on my mind.  He said that I should, by all means.  And so I did.

‘I am going to tell you the truth,’ I said. ‘In Japan we used our top talent and our best brains and spent years seeking ways to increase the efficiency and the productivity of even such simple thing as a screwdriver.  We have racked our brains and made detailed studies and experiments to decide just what is the exact and precise temperature for a soldering iron in each particular application.  You do not make any such effort here; there appears to be no need to do it, because nobody seems to care.

‘Frankly, Mr. Gvishiani, I am very sorry to criticize anything after you have been such a fine host and shown me all around, but I must tell you that I could not bear to see Sony Products being produced under such conditions as you have here. I cannot offer you our product technology yet.’

He took it quite calmly and motioned to one of his assistants who proudly handed him small, crude, boxy Soviet made black and white transistored television receiver.’

‘Mr. Morita,’ he said, ‘this is a television set we are not planning to sell in Europe.  ‘What do you think of it, please?’ Again I had to ask him, ‘May I really say what I think? He nodded.

I took a deep breadth.  “Mr. Gvishiani, there is a wonderful artistic talent in Soviet Union, “I began.  ‘Your musicians, your dancers, your artistic heritage are grand and your performers are world-renowned.  You are fortunate that you have both technology and art in your country.

‘But why don’t I see both exhibited in this television set?  Since you have art and technology in the Soviet Union, why do you not combine them to combine up with wonderful things? Frankly, gentlemen, knowing what we know of the market and consumer preferences, we would not consider such an ugly television to be merchandise.’

There was a moment of stunned silence and then Gvishiani turned to the communications ministry official: ‘Will you please respond to Mr. Morita’s comments?”

With all seriousness, the official said, ‘We understand what you are saying, Mr. Morita.  But art is not under our jurisdiction!’

It was an incredible answer. I started to feel bad and I said, ‘Oh, I understand that. I have said all that I wanted to say.  If you give me one these televisions, I will bring it back to Tokyo with me and let my engineers give you our recommendations as to how it could be improved.’ I did, and our engineers wrote a long report back suggesting some redesign of circuitry and other ways to improve the set. But no Sony technology.’

Although the idea of true competition for the consumer's benefit has not made much headway in the Soviet Union, the experiment in China may stimulate it.  But right now the Russians and the Americans have another kind of completion, and this military competition is a major drain on both economies, despite the spin-off effect of defense technology.  In the Soviet Union technology seems centered on such things as the space program and the defense program, certainly not on consumer goods.  Design and even technological quality tags where the public is concerned.

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"There is a difference between interest and commitment. When you are interested in something, you will do it only when it is convenient. When you are committed to something, you accept no excuses, only results"- Kenneth Blanchard
 
 
 
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#3 From: "Santosh Puthran" <talk2santosh@...>
Date: Sun Nov 9, 2003 3:01 am
Subject: Made in Japan by Akio Morita - Happiness
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http://biznavigator.topcities.com/madeinjapan.htm

This is from the Book "Made in Japan" by Akio Morita. It is a very good book to read.

Read "I" in this article as Mr. Akio Morita

It's All in the family: There is no secret ingredient or hidden formula responsible for the success of the best Japanese companies.  No theory or plan or government policy will make a business success; that can only be done by people. The most important mission for a Japanese manager is to develop a healthy relationship with his employees, to create a family like feeling within the corporation, a feeling that the employees and managers share the same fate.  Those companies that are most successful in Japan are those that have managed to create a shared sense of fate among all employees, what Americans call labor and management, and the share holders.

I have not found this simple management system applied anywhere else in the world, and yet we have demonstrated convincingly. I believe, that it works.  For others to adopt the Japanese system may not be possible because they are too tradition bound, or too timid.  The emphasis on people must be genuine and sometime very bold and daring, and it can even be quite risky.  But in the long run - and I emphasize this - no matter how good or successful you are or how clever or crafty, your business and its future are in the hands of the people you hire.  To put it a bit more dramatically,  the fate of your business is actually in the hands of the youngest recruit on the staff.

That is why I make it a point personally to address all of our incoming college graduates each year.  The Japanese school year ends in March, and companies recruit employees in their last semester, before the end of the school year they know where they are going.  They take up their new jobs in April.  I always gather these new recruits together at headquarters in Tokyo, where we have an introductory orientation ceremony.  This year I looked out a to more than seven hundred young eager faces and gave them a lecture, as I have been doing for almost forty years.

'First,' I told them, 'you should understand the difference between the school and the company.  When you go to school, you pay tuition to the school, but now this company is paying tuition to you, and while you are learning your job you a burden and load to the company.

'Second, in school if you do well on an exam and score one hundred percent, that is fine, but if you don't write anything at all on your examination paper, you get a zero.  In the world of business, you face an examination each day, and you can gain not one hundred points but thousand points, or only fifty points. But in business, if you make a mistake you do not get a simple zero.  If you make a mistake, it is always minus something, and there is no limit to how far down you can go, so this could be a danger to the company.'

'We did not draft you.  This is not the army, so that means you have voluntarily chosen Sony.  This is your responsibility, and normally if you join this company we expect that you will stay for the next twenty or thirty years.

'Nobody can live twice, and the next twenty or thirty years is the brightest period of your life. You only get it once.

'When you leave the company thirty years from now or when your life is finished, I do not want you to regret that you spent all those years here.  That would be a tragedy. I cannot stress the point too much that this is your responsibility to yourself.  So I say to you, the most important thing in the next few months is for you to decide whether you will be happy or unhappy here.

So even though we recruited you, you cannot, as management or a third party, make other people happy; happiness must be created yourself.'

Please visit www.santoshputhran.com . You may subscribe to my newsletter by sending an email to santoshputhran-subscribe@...


#2 From: "Santosh Puthran" <talk2santosh@...>
Date: Sat Nov 1, 2003 3:17 am
Subject: The Right Decision
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The Right Decision

A group of children are playing near two railway tracks, one still in use while the other disused. Only one child is playing on the disused track, the rest on the operational track. The train comes, and you are just beside the track interchange.

You could make the train change its course to the disused track and save most of the kids. However, that would also mean the lone child playing by the disused track would be sacrificed. Or would you rather let the train go its way?

.

.

.

.

.

Let's take a pause to think what kind of decision we could make. Most people might choose to divert the course of the train, and sacrifice only one child. You might think the same way, I guess.  Exactly, I thought the same way initially because to save most of the children at the expense of only one child was rational decision most people would make, morally and emotionally.

But, have you ever thought that the child choosing to play on the disused track had in fact made the right decision to play at a safe place?

Nevertheless, he had to be sacrificed because of his ignorant friends who chose to play where the danger was.

This kind of dilemma happens around us everyday. In the office, community, in politics and especially in a democratic society, the minority is often sacrificed for the interest of the majority, no matter how foolish or ignorant the majority are, and how farsighted and knowledgeable the minority are. The child who chose not to play with the rest on the operational track was sidelined.

And in the case he was sacrificed, no one would shed a tear for him.

The friend who forwarded me the story said he would not try to change the course of the train because he believed that the kids playing on the operational track should have known very well that track was still in use, and that they should have run away if they heard the train's sirens.

If the train was diverted, that lone child would definitely die because he never thought the train could come over to that track!

While we are all aware that life is full of tough decisions that need to be made, we may not realize that hasty decisions may not always be the right tone.

 You may subscribe to my newsletter by sending an email to santoshputhran-subscribe@...
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"There is a difference between interest and commitment. When you are interested in something, you will do it only when it is convenient. When you are committed to something, you accept no excuses, only results"- Kenneth Blanchard
 
Make it a point to visit http://www.santoshputhran.com
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#1 From: "Santosh Puthran" <talk2santosh@...>
Date: Mon Oct 27, 2003 11:52 am
Subject: 10 work habits to help avoid late sittings
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10 work habits to help avoid late sittings - Sent by Mr. Kumar Reddy
 
Human Resources
 
When is a day's work done? For many small businesses,the answer is never.
 
Even the most organized workers have a list of to-dos waiting in the wings. To maintain a healthy balance between work and personal life, employees need to learn how to stay productive during the workday and leave their desks at a reasonable hour. Not doing so can sap energy, block creativity, and ultimately lead to burnout.
 
Use these 10 tips to approach each day with a clear vision of what needs to be accomplished and a strategy for getting it done.
 
Start each day with a plan.
 
Before checking your e-mail or voice mail, spend the first 15 minutes of your day writing down a to-do list. When you're done, note which items need to be completed today, which need to be finished over the next few days, and which are longer-term goals. This will help you pinpoint priorities for the day, and keep you from being sidetracked by less important
items. It will also give you the big picture of what you have to accomplish if you plan to stop work at a reasonable hour.
 
Delegate.
 
After you create your to-do list, scan it for items that can be delegated appropriately to someone else on your team. By identifying these items early in the day, you can get team members started on them right away, doubling the rate that you're moving through your list. Co-workers also will appreciate having a full day in which to juggle tasks, rather than hearing
about them toward the end of the day, after they may already have a plan for their last few work hours.
 
Control interruptions.
 
Don't let unexpected e-mails, phone calls and meetings interrupt your day and force you into a late night.  Instead, keep unplanned events in check by reviewing e-mail once every few hours instead of every 10 minutes, letting calls go into voice mail and returning only urgent ones immediately, and requesting that meetings be scheduled at a time that's convenient for you.
 
Get to work earlier and leave earlier.
 
Working late can start a vicious cycle when you work later, you're likely to wake up later, and then get to work later, and so on. For one week, force yourself to get to your desk earlier than usual and leave it earlier. This may be difficult initially, but you will probably discover that getting started earlier in the day will make your workday more productive by giving you planning time in the morning, before everyone has arrived for the day.
 
Avoid personal tasks at work.
 
Some workers allow themselves to be distracted during the workday by personal issues that need their attention. While it's hard to avoid personal needs completely during work, regularly handling things like bill paying, thank-you card writing and other tasks eats into productivity. The time you spend on such non-work items adds up, usually at the expense of leaving on time.
 
Let the phone ring after 5 p.m.
 
After regular business hours end, let incoming calls go into your voice-mail system. This will keep you from being drawn into late-night work requests and will help you stay focused on the priorities you identified for the day.
 
Rely on e-mail.
 
Many daily communications can be accomplished with less fanfare via e-mail than by phone. Using e-mail will help you avoid the necessary chitchat that accompanies calls, and may also seem like less of a workflow interruption that a conversation. Needless to say, some business must be handled by talking to people directly. But most workers can handle more
communications via e-mail than they currently do.
 
Review your technology.
 
Updates to computer and office equipment may make your work more efficient, allowing you to finish the day earlier. For instance, a more powerful computer may allow you to finish Web research faster or run multiple software applications at the same time.
 
Automate.
 
Look for work tasks that can be automated with new technology tools. For example, if you handle the management of an e-mail subscription list, use a tool such as bCentral's List Builder to automate subscription management, so you don't waste time manually processing subscription additions and
deletions.
 
Let the day end.
 
Many people who run small companies burn the midnight oil because they just can't get themselves to leave. Resist the temptation to work into the wee hours. Giving into it can actually make you less productive and put you on a path toward burnout. Set a firm time when your workday will end and stick to it  even if you haven't finished all the tasks you set out to
handle.
 
----------------------------------------------------------------------------------------
"There is a difference between interest and commitment. When you are interested in something, you will do it only when it is convenient. When you are committed to something, you accept no execuses, only results"- Kenneth Blanchard
 
Make it a point to visit http://www.santoshputhran.com
____________________________________________________
  IncrediMail - Email has finally evolved - Click Here

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