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RE: [MKBAG] Fwd: Service update: network upgrade completed

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  • John Gosling
    We also got the service update a few months ago, on Bradwell Village. Used to get under half meg, and for several months after the upgrade we were getting 1.71
    Message 1 of 8 , Jun 1, 2010
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      We also got the service update a few months ago, on Bradwell Village. Used to get under half meg, and for several months after the upgrade we were getting 1.71 meg (precisely every day, like the speed test was hitting a brick wall at the point.) But in recent weeks we seem to have been going backwards, first to about an average of 1.4 meg, this morning, 1.1 meg. Kind of cruel of BT to give us something better, then apparently take it away.

       

      John

       

       

      From: MKBAG@... [mailto:MKBAG@...] On Behalf Of Live In Your Living Room
      Sent: 01 June 2010 06:53
      To: MKBAG@...
      Cc: <MKBAG@...>
      Subject: Re: [MKBAG] Fwd: Service update: network upgrade completed

       

       

      Yep in the big blue house :) had my number moved from mk6.

       

      I'll keep a check and see if any improvements occour.

       

      Thanks

       

      Paul

       

       

       


      On 31 May 2010, at 22:10, "Adam Chapman" <adam@...> wrote:

       

      This was the upgrade – are you not seeing something better than before?

       

      If you wern’t on MaxDSL before then you are now.  How it works is that it takes the known “good” line speed of your line, then bumps it up a bit.  If that works, it bumps it up again a bit more... and a bit more... and so on, until it gets too many drop outs and problems.  Then it drops it down a bit, until it finds the maximum speed (hence “Max DSL”) it can squeeze out of your line.  ADSL2 just makes some more modern tweaks to how it all works and should in a lot of cases, help stabilise the line and get the most possible from it.

       

      However, you can’t break the laws of physics – and DSL won’t travel well over long distances, no matter how clever the software on the exchange end of things.  Been months since I popped into Broughton (Countess... you near or in the “Blue House”?) but am guessing it’s a heck of a distance and you’re connected to Bradwell Abbey exchange?

       

      Best regards,

      Adam Chapman

      m: +44 (0)795 66 600 60

       

      From: MKBAG@yahoogroups.co.uk [mailto:MKBAG@yahoogroups.co.uk] On Behalf Of Live In Your Living Room
      Sent: 31 May 2010 22:02
      To: MKBAG@yahoogroups.co.uk
      Cc: <MKBAG@...>
      Subject: Re: [MKBAG] Fwd: Service update: network upgrade completed

       

       

      Do you mean I might see an increase to what I'm getting here in broughton?

       

      Will see what happens...

       

      Paul

       

       

       


      On 31 May 2010, at 21:59, "Adam Chapman" <adam@...> wrote:

       

      Yep – this was an ADSL2+/MaxDSL upgrade.  Nothing, I’m afraid, to do with fibre (else you’d need a new router to work with it).  Amazing the difference it can make to some places – yet in others it makes no difference or even degrades performance.

       

      Good to see someone in MK getting a bit of a boost though!

       

      Best regards,

      Adam Chapman

      m: +44 (0)795 66 600 60

       

      From: MKBAG@yahoogroups.co.uk [mailto:MKBAG@yahoogroups.co.uk] On Behalf Of Live In Your Living Room
      Sent: 31 May 2010 21:53
      To: MKBAG@yahoogroups.co.uk
      Subject: [MKBAG] Fwd: Service update: network upgrade completed [1 Attachment]

       

       

      [Attachment(s) from Live In Your Living Room included below]

       

       


      Begin forwarded message:

      From: Paul Harris <pauljaneharris@...>
      Date: 31 May 2010 21:52:31 GMT+01:00
      To: "liveinyourlivingroom@....uk" <liveinyourlivingroom@....uk>
      Subject: Fwd: Service update: network upgrade completed

       

       

       


      Begin forwarded message:

      From: Paul Harris <pauljaneharris@...>
      Date: 31 May 2010 21:42:27 GMT+01:00
      To: "MKBAG@yahoogroups.co.uk" <MKBAG@yahoogroups.co.uk>
      Subject: Fwd: Service update: network upgrade completed


      Hello all

       

      This was the email I was sent last week.

       

      Odd when I try the bt speed test, it varies between 2 and 3.5.

       

      Router says 4, test this evening said 3.7

       

      Orange say I could get 0.5!!

       

      Paul, broughton (countess way)

       

       


      Begin forwarded message:

      From: "retail.migration.team.bb@..." <retail.migration.team.bb@...>
      Date: 27 May 2010 05:34:48 GMT+01:00
      Subject: Service update: network upgrade completed

      We’ve upgraded our network

      Dear Customer,

      Your network upgrade has been completed

      We’re pleased to let you know that the network upgrade in your area is now complete and your telephone and broadband services should be working again.

      If you do have any connection problems, please restart your BT Hub or router by pressing the ‘Restart’ or ‘On/Off’ button.

      Your line needs time to settle down

      For the next ten days or so, your broadband might slow down or occasionally stop for short periods. That's normal and your speed will soon settle down. You can help it along by leaving your Home Hub on all the time and using your broadband as much as you can for the first ten days.

      BT Vision

      If you were watching an ‘On Demand’ programme on BT Vision during the upgrade, you may have seen an on-screen VO4 error message. After the upgrade, your service should have resumed automatically and any recordings you’ve saved or scheduled will be available to view - and you’ll be able to set up new recordings.

      If you still experience VO4 errors, please restart your BT Vision box by holding down the power button on the front of your box for six seconds.

      Also other services that are connected over your telephone and broadband line may also need to be re-set.

      Please go to www.bt.com/help/networkupgrade for more information.

      Thank you for choosing BT Total Broadband.

      Best wishes,

      BT Total Broadband team

      Please note that this is an automatically generated email for your information only. Unfortunately, we can’t respond to 'replies' to this address.

      Email Delivery
      To ensure future emails from BT are delivered to your inbox and not treated as spam, please add retail.migration.team.bb@... to your address book.

      This email was sent to your email address because you subscribe to BT service.

      Log in to BT | Contact us | Privacy policy

      British Telecommunications plc.
      Registered office: 81 Newgate Street London EC1A 7AJ
      Registered in England No. 1800000.

       

       

       

    • Adam Chapman
      Good to see that 21CN makes a difference customer side and doesn’t just lessen costs for providers (thought I think that’s 90% the reason for rolling it
      Message 2 of 8 , Jun 1, 2010
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        Good to see that 21CN makes a difference customer side and doesn’t just lessen costs for providers (thought I think that’s 90% the reason for rolling it out!).  I’m also 6.5kms from my exchange (Woburn Sands, as I’m in Wavendon Gate)... I get around 900k-1Mbps depending on the day, I’ll be stoked when FTTH arrives, too!

         

        Best regards,

        Adam Chapman

        m: +44 (0)795 66 600 60

         

        From: MKBAG@... [mailto:MKBAG@...] On Behalf Of David Klyne
        Sent: 31 May 2010 23:49
        To: MKBAG@...
        Subject: Re: [MKBAG] Fwd: Service update: network upgrade completed

         

         

        

        Adam

         

        Plusnet moved me across to what they call  the 21st Century Network about 3/4 weeks ago. Previously my speed averaged around 500Kbps and on a good day perhaps 700. I am now getting a pretty steady 900Kbps which whilst not superfast is an improvement which just makes things a bit better. I think I am around 6.5kms from the exchange. If I ever get fibre I won't know whats hit me!

         

        David

        ----- Original Message -----

        Sent: Monday, May 31, 2010 10:10 PM

        Subject: RE: [MKBAG] Fwd: Service update: network upgrade completed

         

        This was the upgrade – are you not seeing something better than before?

         

        If you wern’t on MaxDSL before then you are now.  How it works is that it takes the known “good” line speed of your line, then bumps it up a bit.  If that works, it bumps it up again a bit more... and a bit more... and so on, until it gets too many drop outs and problems.  Then it drops it down a bit, until it finds the maximum speed (hence “Max DSL”) it can squeeze out of your line.  ADSL2 just makes some more modern tweaks to how it all works and should in a lot of cases, help stabilise the line and get the most possible from it.

         

        However, you can’t break the laws of physics – and DSL won’t travel well over long distances, no matter how clever the software on the exchange end of things.  Been months since I popped into Broughton (Countess... you near or in the “Blue House”?) but am guessing it’s a heck of a distance and you’re connected to Bradwell Abbey exchange?

         

        Best regards,

        Adam Chapman

        m: +44 (0)795 66 600 60

         

        From: MKBAG@... [mailto:MKBAG@...] On Behalf Of Live In Your Living Room
        Sent: 31 May 2010 22:02
        To: MKBAG@...
        Cc: <MKBAG@...>
        Subject: Re: [MKBAG] Fwd: Service update: network upgrade completed

         

         

        Do you mean I might see an increase to what I'm getting here in broughton?

         

        Will see what happens...

         

        Paul

         

         

         


        On 31 May 2010, at 21:59, "Adam Chapman" <adam@...> wrote:

         

        Yep – this was an ADSL2+/MaxDSL upgrade.  Nothing, I’m afraid, to do with fibre (else you’d need a new router to work with it).  Amazing the difference it can make to some places – yet in others it makes no difference or even degrades performance.

         

        Good to see someone in MK getting a bit of a boost though!

         

        Best regards,

        Adam Chapman

        m: +44 (0)795 66 600 60

         

        From: MKBAG@yahoogroups.co.uk [mailto:MKBAG@yahoogroups.co.uk] On Behalf Of Live In Your Living Room
        Sent: 31 May 2010 21:53
        To: MKBAG@yahoogroups.co.uk
        Subject: [MKBAG] Fwd: Service update: network upgrade completed [1 Attachment]

         

         

        [Attachment(s) from Live In Your Living Room included below]

         

         


        Begin forwarded message:

        From: Paul Harris <pauljaneharris@...>
        Date: 31 May 2010 21:52:31 GMT+01:00
        To: "liveinyourlivingroom@....uk" <liveinyourlivingroom@....uk>
        Subject: Fwd: Service update: network upgrade completed

         

         

         


        Begin forwarded message:

        From: Paul Harris <pauljaneharris@...>
        Date: 31 May 2010 21:42:27 GMT+01:00
        To: "MKBAG@yahoogroups.co.uk" <MKBAG@yahoogroups.co.uk>
        Subject: Fwd: Service update: network upgrade completed


        Hello all

         

        This was the email I was sent last week.

         

        Odd when I try the bt speed test, it varies between 2 and 3.5.

         

        Router says 4, test this evening said 3.7

         

        Orange say I could get 0.5!!

         

        Paul, broughton (countess way)

         

         


        Begin forwarded message:

        From: "retail.migration.team.bb@..." <retail.migration.team.bb@...>
        Date: 27 May 2010 05:34:48 GMT+01:00
        Subject: Service update: network upgrade completed

        We’ve upgraded our network

        Dear Customer,

        Your network upgrade has been completed

        We’re pleased to let you know that the network upgrade in your area is now complete and your telephone and broadband services should be working again.

        If you do have any connection problems, please restart your BT Hub or router by pressing the ‘Restart’ or ‘On/Off’ button.

        Your line needs time to settle down

        For the next ten days or so, your broadband might slow down or occasionally stop for short periods. That's normal and your speed will soon settle down. You can help it along by leaving your Home Hub on all the time and using your broadband as much as you can for the first ten days.

        BT Vision

        If you were watching an ‘On Demand’ programme on BT Vision during the upgrade, you may have seen an on-screen VO4 error message. After the upgrade, your service should have resumed automatically and any recordings you’ve saved or scheduled will be available to view - and you’ll be able to set up new recordings.

        If you still experience VO4 errors, please restart your BT Vision box by holding down the power button on the front of your box for six seconds.

        Also other services that are connected over your telephone and broadband line may also need to be re-set.

        Please go to www.bt.com/help/networkupgrade for more information.

        Thank you for choosing BT Total Broadband.

        Best wishes,

        BT Total Broadband team

        Please note that this is an automatically generated email for your information only. Unfortunately, we can’t respond to 'replies' to this address.

        Email Delivery
        To ensure future emails from BT are delivered to your inbox and not treated as spam, please add retail.migration.team.bb@... to your address book.

        This email was sent to your email address because you subscribe to BT service.

        Log in to BT | Contact us | Privacy policy

        British Telecommunications plc.
        Registered office: 81 Newgate Street London EC1A 7AJ
        Registered in England No. 1800000.

         

         

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